Desktop and Enterprise Application Architect

Houston, TX, United States

As a member of the Enterprise Technology Services Team, the Desktop and Enterprise Application Architect is responsible for the design, development, and implementation of enterprise-level desktop and application solutions, as well as the setup, maintenance, and administration of enterprise Windows infrastructure and systems. The Desktop and Enterprise Application Architect has a passion for creating an exceptional end-user experience and will effectively partner with multi-faceted stakeholder groups to solve problems and deliver creative, cost-effective solutions and services prioritizing end-user productivity, balancing security requirements, and supporting a world-class experience for Empyrean clients. - - ESSENTIAL DUTIES AND RESPONSIBILITIES Design, implement and support complex device and enterprise application architectures and roadmaps, including distributed systems, client-server, and web-based applications

Develop and maintain architecture standards, policies, and procedures for devices and enterprise application solutions

Manage, maintain, and evolve enterprise client management systems, including assets, collections, endpoint software maintenance and monitoring, administrative tasks, and patches/security

Manage large-scale device deployment for the enterprise

Engineer, test, deploy and manage client images and provisioning for MacOS and Windows devices

Contribute to the direction, engineering, and support for VDI solutions

Create, manage, update, and deploy software packages, patches, and updates to Windows physical and virtual endpoints

Create support documentation including design, build and operation guides

Develop, analyze and maintain tools that support and automate processes for hardware or software product release (ex. installation and login scripts using PowerShell and VBScript)

Maintain computer and user groups in Active Directory as they apply to application delivery

Manage features, settings, and configurations of Windows, Microsoft Office, and enterprise applications using Group Policy

Maintain and troubleshoot Group Policy as it applies to application delivery and device management

Ensure proper encryption of company-owned computers

Develop and maintain asset reports for all company owned devices

Keep all versions of Windows within Microsoft’s current lifecycle strategy

Implement merger and acquisition activities related to computing devices and enterprise applications

Monitor systems and identify performance issues proactively

Troubleshoot application and desktop-related issues in coordination with other members of IT and end-users

Serve as escalation point for technical support teams

Ensure enterprise changes are tracked and controlled

Work with vendors, service providers and internal teams to evaluate emerging technologies and recommend solutions that align with business objectives and technical requirements

Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES Strong knowledge of computer and enterprise application architecture, including Windows and Mac operating systems, virtualization, web-based applications, and cloud computing

Knowledge of Windows client environments, including both hardware and software (operating system features, troubleshooting, settings, installation, etc.)

Cloud Active Directory and Group Policy management skills

Knowledge of integrated components, including Windows Server 2016/2019‚ Active Directory, Domain Services, Group Policy, Active Directory Certificate Services, DNS, DHCP, Permissions, and authentication and authorization

Knowledge of Azure Virtual Desktop Licensing, FSLogix, and Windows Virtual Desktop host pools

Knowlege in Microsoft 365 architecture, configuration, implementation, migration and support (Teams, OneDrive, Exchange, SharePoint, Outlook, Power BI, etc.)

Proficient with enterprise-level desktop and application management tools (ex. Microsoft Endpoint Configuration Manager (SCCM), Endpoint Manager (Intune), PDQ, etc.) and modern management concepts

Proficient in one or more modern, general purpose scripting languages (ex: PowerShell, Python, Bash)

Knowledge of collaboration solutions, video, and event technology

Voice and unified communications skills

Firm understanding of remote support technology

Understanding of network protocols/services and network infrastructure

Ability to manage projects and tasks independently, provide transparency on activities conducted, and have a bigger picture focus on entire teams' mission

Ability to manage vendor relationships, software licenses, and asset lifecycles for managed systems

Excellent communication and interpersonal skills, with the ability to work effectively with business stakeholders, IT teams, and vendors

Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills

Ability to lift and relocate 30 lbs

A strong sense of urgency and focus on SLAs

Outstanding customer service, emotional intelligence and interpersonal skills

Proven ability to establish and maintain collaborative relationships and interact professionally with a diverse group of Executives, Managers, customers, and Subject Matter Experts

Located in the Houston area

Ability to be on-site at the corporate headquarters at least four days per week

Ability to travel up to 10%

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION Bachelors or Associates degree preferably in Information Systems, Computer Science, or related field AND 3 years of experience in 3 or more of the following related fields: IT Service Desk, Desktop Support/Engineering, Desktop and Enterprise Application Architecture, Application Support, Access Administration, Mobile Device Management, IT Operations….

OR….

5+ years experience in four or more of the aforementioned fields with at least 2 of those years in a Desktop and Enterprise Applications Architecture or similar role

Outstanding technical skills obtained over 5+ years working with and managing end-user related technologies, including but not limited to: PCs, laptops, mobile devices/MDM, Microsoft Windows OS, MacOS, Ubuntu Linux,Chrome, Firefox, patch management and remote management solutions, multi-channel communications, MFA, DLP, endpoint security, password administration tools, encryption technologies, email security, Active Directory, Group Policy, VDI, VPN, softphone, VOIP and SIP video conferencing technologies, etc.

2+ years experience in Microsoft 365 architecture, configuration, implementation, migration and support (Teams, OneDrive, Exchange, SharePoint, Outlook, Power BI, etc.)

4+ years demonstrated experience in delivering and supporting technology solutions for endpoints covering the full end-to-end lifecycle

Minimum of 4 years of experience in designing, developing, and implementing enterprise-level desktop and application solutions

Experience working with Windows-based performance monitoring tools

2+ years of experience configuring, deploying, and managing Virtual Desktop environments

Previous experience working with ServiceNow preferred

Experience with Google Workspace a plus

Demonstrated experience with Microsoft 365 and Google Workspace migrations a plus

Exposure to JIRA and Confluence a plus

Experience in the SaaS, employee benefits and/or healthcare space is preferred

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time #LI-RZ1 Empyrean is an Equal Opportunity Employer: including disability and veterans

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