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Scratch Restaurants Group
Los Angeles
Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Wellness resources Escape from the Every Day and Discover an Extraordinary Career Experience with Scratch Restaurants! Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal sp
Job Source: Scratch Restaurants GroupCompass Group
Los Angeles, CA, United States
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward differe
Job Source: Compass GroupCompass Group Poland Sp. z o.o.
Los Angeles, CA, United States
At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward differe
Job Source: Compass Group Poland Sp. z o.o.DD Factor
Los Angeles, CA, United States
Multi-unit Director of Operations for a proven fast casual Burger concept. We are looking for a Director who has a proven tract record of growing concepts. The salary range is $120.000.00 to $130,000.00 as well as a bonus and benefits program. Qualifications Bilingual in English and Spanish Combined store sales of over 50 Million Collaborative E
Job Source: DD FactorDD FACTOR
Los Angeles
Job Description Job Description Multi-unit Director of Operations for a proven fast casual Burger concept. We are looking for a Director who has a proven tract record of growing concepts. The salary range is $120.000.00 to $130,000.00 as well as a bonus and benefits program. Qualifications: Bilingual in English and Spanish Combined store sales
Job Source: DD FACTORLive Nation Entertainment
Beverly Hills, CA, United States
Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Job Source: Live Nation EntertainmentThe Judson Group
El Segundo, CA, United States
Director of Operations | El Segundo, California Judson Group has partnered with a growing boutique wealth management firm located in El Segundo in the search for a Director of Operations . The Director of Operations reports directly to the Senior Partners and is an integral member of the management team. The Director of Operations is responsible
Job Source: The Judson GroupManhattan West Enterprise Company, LLC
Los Angeles
Job Description Job Description Description: Manhattan West Enterprise Company (“Manhattan West”) is seeking a Director of Operations to join our team. This is an excellent opportunity to join a modern and fast-growing investment firm that provides proprietary alternative investments across multiple asset classes including Venture Capital, Private
Job Source: Manhattan West Enterprise Company, LLCLos Angeles, CA, United States
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
Escape from the Every Day and Discover an Extraordinary Career Experience with Scratch Restaurants!
Chefs Phillip Frankland Lee and Margarita Kallas-Lee decided they wanted to put their personal spin on what a restaurant concept could be. Although each of their concepts are independent and unique from one another, the constant thread that ties all of Scratch Restaurants together is the dedication to the artisanal “from scratch” approach to hospitality. Currently featuring and expanding our Sushi by Scratch Restaurants and Pasta|Bar tasting menu concepts. Position Title Director of Service Operations
Position Summary The Director of Service Operations is responsible for ensuring that the highest standards are met for all beverage and service at Scratch Restaurants Group, and all associated projects. Provides hands on involvement and decision making in planning, logistics, production and execution of all aspects of Front of House (FOH) operations. Responsible for demonstrating leadership, creativity, integrity and resourcefulness as it pertains to quality, consistency and profitability. Key areas of focus are leading and managing FOH operations, beverage menu and recipe development, recruiting and training of FOH talent. Additionally, this role supports fiduciary performance responsibility for FOH operations including all relevant cost metrics. Director of FOH Operations serves as a conduit between owner/operations and GMs of each concept.
Essential Duties and Responsibilities
Assist in defining and enforcing management/company ethos through policies, behavior standards and systems.
Drive innovation while maximizing revenue opportunities
Maintain standard operating procedures, brand standards, company policies, specifications, programs and initiatives relating to all revenues across the company Including checking for adherence to cleanliness, grooming, uniform, facility, HR and beverage standards.
Elevate the guest’s experience in all FOH operations
Participate in opening of new concepts and outposts, including but not limited to:
Overseeing the hiring and onboarding of FOH staff
Working with development to identify and order all necessary FOH equipment
Presence on the ground where requested to ensure smooth opening processes
Developing and implementing ordering systems and protocols to ensure a 30% beverage cost at all restaurants.
Assist in menu engineering in line with concept and beverage programs
Assist in interviewing, hiring, and supervising FOH management and staff, specifically GMs and lead bartenders, as well as regional FOH management where applicable.
Develop training programs and coordinate all professional development for staff.
Maintain and inspect facilities to ensure compliance with quality, sanitation, and safety standards.
Serve as FOH/GM for special functions as needed.
Assist in developing and updating recipes and menus.
Oversee the purchase of FOH items and equipment used in FOH preparation.
Source and assist in designing plateware, service ware and tools needed for the FOH.
Identify FOH gaps and provide solutions
Collaborate in crafting upscale themed menus and events for catering
Design and implement staff review process.
Build training platforms and ensure deployment/execution
Identify trends and best practices from within our business and externally/competitors
Conduct research & development as needed
Provides direction to FOH team to assure compliance with all concept programs and initiatives.
Overseeing the implementation and enforcement of corporate policies including (but not limited to) PlateIQ, “Sheets,” and other policies as developed.
Engage in weekly (or as needed) meetings with on the ground management in all locations, and provide support and assistance with any issues that arise.
Other duties as relevant to front of house business operations
Minimum Requirements
· Ability to manage multi-operational units
Knowledge of food and beverage fine dining industry
Effective communication skills to clearly articulate the needs of the business
Able to multi-task in a fast-paced environment
Ability to travel domestic and internationally
Be able to communicate through Microsoft Office or G-Suite, Knowledge of POS systems and reporting
Benefits and Wages Company Provided Medial, Dental, Vision, 401K with matching, PTO, Sick, Wellness Resources
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Email Alert for Director of Service Operations jobs in Los Angeles, CA, United States
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