Director, Global Sales Compensation Systems

Charlotte, NC, United States

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Director, Global Sales Compensation Systems role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will develop sales compensation technology strategy and lead all activities related to commission systems: vendor management, budgeting and forecasts, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert.

This is an advanced professional position, and as such, the candidate must possess strong knowledge of and a demonstrated history as the business owner of an enterprise sales compensation technology platform. In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Sr. Director, Sales Compensation and will be an individual contributor with future growth potential in line with delivered value.

Responsibilities

As a key member of the global sales compensation team, uses a deep understanding of sales compensation and technology capabilities to develop Visa’s sales compensation technology strategy in support of the overall goal of efficiently, accurately, and transparently operating and monitoring the global sales compensation program.

This role is the designated owner of Visa’s sales compensation software platform, including the day-to-day operational and financial management of vendors

Use deep knowledge of software development lifecycle (SDLC) best practices to define and implement robust change management strategies. Monitor and drive adherence to processes

Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts.

Maintain and update requirements as they evolve and manage change management demands and priorities against available resources

Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources

Support the project prioritization, planning, and management related to Visa’s Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets

Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle

Assess existing processes and identify opportunities for ongoing improvements and project prioritization, leveraging deep understanding of technology and automation capabilities to address opportunities as identified

Develop governance processes and procedures, lead development of SOX controls and processes, and serve as the primary point of contact for internal audit, IT, and other technology stakeholders across Visa

Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations team.

Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

At least 10 years of sales compensation experience with progressively increasing responsibility and complexity of work

Experience establishing requirements, managing implementations, and developing effective quality controls in an end-to-end operational environment that includes end-user training and communications

Experience as the business owner and administrator of at least one major sales compensation tool, i.e. Xactly, NICE, Callidus/TrueComp, Varicent, Optymyze, or others

Experience building the relationships necessary to get things done in a matrixed technology environment

Strong knowledge of sales incentive compensation concepts, sales data tracking processes, and methodologies

Experience implementing and transitioning sales compensation platforms, including software development lifecycle, change management, requirements and testing documentation, and associated responsibilities

Expert ability in PowerPoint and Excel

Experience with Tableau, Microsoft Dynamics 365 CRM, Apache Hadoop, etc.

Basic Knowledge in ETL, Data Pipelines using Python, Shell Scripts. Building & Populating Data Warehouses, and Querying with BI tools.

Knowledge of RDBMS systems: Design & Creation of Databases, Schemas, Tables. DB Administration and Security

Basic Knowledge in SQL query language, database functions, stored procs, working with multiple tables, joins, & transactions.

Excellent verbal, analytical and written communication and interpersonal skills

Self-starter with exemplary organization skills. Must possess can do attitude

Demonstrated experience of successfully executing against tight deadlines, with a collaboration mind-set

Must be able to skilfully prioritize and manage concurrent projects and issues

Experience in working with cross-functional/cross-departmental and virtual teams

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,300 to 161,600 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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