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eTeam
Jessup, MD, United States
Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support
Job Source: eTeamAir Force Institute of Technology
, MD, United States
This position provides Information Technology support to Innovation and Information Technology (OIIT), Office of Research Services, National Institutes of Health (NIH), Department of Health and Human Services (DHHS). The Office of Innovation and Information Technology (OIIT) leads the management and development of information technology at the NIH
Job Source: Air Force Institute of TechnologyAir Force Institute of Technology
, MD, United States
NCI is looking to fill an Information Technology Specialist (INET) position with someone who will provide technical expertise and guidance for the design, development, and maintenance of web-based content. You qualify at the GS-11 level if you meet the following qualification requirements: Completed a Ph.D. or equivalent doctoral degree, in comput
Job Source: Air Force Institute of TechnologyTuknik Government Services
Baltimore, MD, United States
TGS 2465090 Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. Monday through Friday, 830am to 5pm. This role may require travel to Falls Church,
Job Source: Tuknik Government ServicesKoniag Information Security Services, LLC
Baltimore, MD, United States
TGS 2465090 Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. Monday through Friday, 830am to 5pm. This role may require travel to Falls Church
Job Source: Koniag Information Security Services, LLCKoniag Government Services
Baltimore
**TGS 2465098** **Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Information Technology Help Desk Technician (ITSM Specialist 3)** with a **Public Trust Clearance** to support TGS and our government customer in Baltimore, MD. **_Monday through Friday, 830am to 5pm. This role may require travel to F
Job Source: Koniag Government ServicesFrequentis
Columbia, MD, United States
Job Description: IT Helpdesk Support Specialist (ONSITE) Job Duties Summary: The successful candidate will be responsible for installation, administration and support of internal company software applications and hardware, troubleshooting computer problems, determining source, and advising on appropriate action, monitoring network connections an
Job Source: FrequentisTuknik Government Services
Baltimore, MD, United States
TGS 2465090 Tuknik Government Solutions , a Koniag Government Services Company, is seeking an experienced Information Technology Help Desk Technician (ITSM Specialist 3) with a Public Trust Clearance to support TGS and our government customer in Baltimore, MD. Monday through Friday, 830am to 5pm. This role may require travel to Falls Church,
Job Source: Tuknik Government ServicesOwings Mills, MD, United States
Ravens Under Armour Performance Center, 1 Winning Drive, Owings Mills, Maryland, United States of America Req #259
Baltimore Ravens
IT Support Specialist
Department: Information Technology
Position Reports To: Sr. Manager, IT Operations
Office Location: Owings Mills, MD
This is NOT a remote position. The position will be expected to be on site.
This is a full-time, exempt position. Compensation is competitive and commensurate with experience. Paid medical; Dental, Vision; 401k, Pension; most meals included.
Position Overview:
The IT Support Specialist will be responsible for supporting all employee computers and endpoint devices, troubleshooting software and hardware problems, and managing an IT support ticketing system. The position will also have game-day IT support duties for all major events (Concerts, Soccer Games, College Football, NFL) at M&T Bank Stadium. The ideal candidate will be a self-starter and demonstrate excellent IT technical skills, strong interpersonal skills, and proficiency in critical thinking and problem solving.The position reports to the Sr. Manager, IT Operations.
Duties & Responsibilities:
Provide excellent customer service to all employees and display a consistent level of professionalism.
Serve as point of contact for technical support to all employees utilizing a ticketing system to log all requests and incidents through various channels (Phone, text, email, IM, in person).
Establishes and monitors Service Level Agreements (SLAs) and metrics to measure service desk performance, including- response time, resolution time, and customer satisfaction.
Establishes and maintains IT service management practices based on industry frameworks such as ITIL (Information Technology Infrastructure Library) and ITSM (Information Technology Service Management)
Document and update trainings guides for knowledge base for internal teams and end users.
Administer various components of Microsoft Office 365 & Azure Active Directory.
Maintain inventory of all hardware endpoint devices.
Create and maintain documentation including troubleshooting guides and IT standard operating procedures.
Install, configure, and troubleshoot software and hardware.
Analyze trends to proactively prevent future problems and alert management to emerging trends in incidents.
Learn and follow organizational standard operating procedures and IT policies to help promote employee compliance and enforcement.
Ensure that no unauthorized software is installed on Ravens issued devices.
Other duties as assigned.
Required Education and/or Experience
5+ years of experience in a related field
Requisite Abilities and/or Skills
Strong understanding of technology with the ability to effectively translate technical terminology and concepts into language understandable by non-technical individuals.
Passion for sports and knowledge of information systems.
Experience in providing excellent customer support.
Experience in support conference room technology and A/V.
Experience in networking fundamentals including troubleshooting TCP/IP, packet captures and traces.
Demonstrated knowledge or experience in information security best practices.
APPLICATION PROCESS
To be considered for this position, applicants must complete the online application, answer the screening questions, and submit a resume and cover letter. Any applications that are missing the required information will not be considered.
As an equal opportunity employer, we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities, sexual orientations, gender identities, socio economic status, as well as military veterans and individuals with disabilities, to apply.
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Email Alert for Information Technology - IT Support Specialist jobs in Owings Mills, MD, United States
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