CUSTOMER SERVICE REPRESENTATIVE
Andover, MA, United States
Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.
**Position Summary**
The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.
**Essential Functions and Key Responsibilities**
+ Communicates with customers by phone or in person and receive orders.
+ Performs order entry by keying purchase information into the computer program.
+ Handles and resolves customer complaints and billing issues.
+ Acts as liaison between customers, sales group, and manufacturing facility.
+ Assists customers with the pricing of standard materials.
+ May solicit sales of new or additional products.
+ Other duties may be assigned.
**Qualifications and Skill Requirements**
+ High school diploma or general education degree (GED) plus 2 years as a Customer Service Representative with YKK AP or 2 years of customer service experience in the glazing industry; or equivalent combination of education and experience.
+ Be vigilant about safety.
+ Quality - conscious, oriented to excellence.
**YKK AP America Inc. is an Equal Opportunity Employer committed to a culturally diverse workforce. We take affirmative action to ensure equal opportunity for all qualified applicants to receive consideration for employment without regard to race, religion, color, age, sex (including pregnancy), national origin, sexual orientation, gender identity, disability status or protected veteran status, or other legally protected characteristics.** **Learn more about your EEO rights as an applicant** **(Opens in a new window)** **.**
**YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.** **United States Department of Labor.** **Learn more** **(Opens in a new window)** **.**
**YKK AP America Inc. participates in the E-Verify program as required by law.** **Learn more about the E-Verify program** **(Opens in a new window)** **.**
**YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP's Accommodations team at [email protected] ([email protected]) . Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.**
**Employment with YKK AP America Inc. is conditioned upon successfully completing a negative drug test for the presence of illegal drugs.**