Customer Experience Supervisor / Service Advisor / Service Writer
Atlanta, GA, United States
Customer Experience Supervisor / Service Advisor / Service Writer in Atlanta, GA at The W.W.Williams Company **Location:**
**Experience:**
Not Specified **Job Description**
***Customer Experience Supervisor:***
**W.W. Williams** is seeking an experienced, highly motivated **Customer Experience Supervisor** for our high volume service department in **Atlanta, GA.** The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of the repair.
Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity. The Service Writer/Advisor provides advice to customers regarding vehicle repairs.
**JOB DUTIES:**
* Assist customers with setting service appointments, and keeping our clients informed of the status of their vehicles in for service.
* Open and close work orders in a timely manner.
* Research vehicle recalls, service & repair information with manufacturers' websites.
* Being able to sell needed vehicle maintenance & repairs in an honest, ethical, courteous & professional manner.
**JOB REQUIREMENTS:**
* Must have excellent customer service experience.
* Must work closely with vehicle repair technicians.
* Excellent verbal and written skills.
* Respectable comprehension of dealer business systems and computer skills, ADP Dealer System preferred but not required.
* Able and comfortable with multi-tasking.
* Possess high level of overall technical knowledge.
* Clean driving record, and must pass drug screen and background check.
**EDUCATION:**
* Experience with heavy duty dealership and/or diesel service environment preferred.
EOE/AAP/M/F/Vets/Disabled, DFWP.
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