data center technician

Baltimore, MD, United States

data center technician.

baltimore , maryland

posted 2 days ago

job details

summary

$20 - $28 per hour

contract

high school

category computer and mathematical occupations

reference1056860

job details

job summary:

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician I provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintain accurate chain-of-custody logs of incoming and outgoing customer packages and ensure facility cleanliness. As a member of the Operations Team, the Data Center Technician I will handle trouble tickets and remote hands requests from creation through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues and guide both internal and customer compliance to our security standards.

Qualifications

High school diploma or equivalent

Previous NOC/SOC/IOC experience and/or data center experience

Some familiarity with DS1, DS3, Ethernet and dark fiber circuits

Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams

0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.

Customer Service Skills

Cross Team Collaboration

Running Cable/Climbing Ladders

Be able to handle Critical Infrastructure emergencies

Network/Power Monitoring

Able to work a rotating schedule

Responsibility and dependability are a must

Candidates must have reliable transportation

Reliable and able to work independently, if necessary

strong written and verbal communication skills

Ability to learn quickly and new knowledge and skills

Assess situations and escalate accordingly, following internal procedures

Knowledge of Windows operating systems both pc and server-side

Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus

Must be able to lift a minimum of 50 lbs

location: Baltimore, Maryland

job type: Contract

salary: $20 - 28 per hour

work hours: 8am to 5pm

education: High School

responsibilities:

Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.

Assisting with guidance on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.

Monitor and help troubleshoot technical issues and alarms with DataBank Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff in a fast-paced data center environment.

Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.

Capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted on time.

Always maintain facility cleanliness and "Tour Readiness".

Follow DataBank Cabling Standards.

Help maintain accurate inventory of work tools, equipment, and devices.

Other duties as assigned.

The essential functions of this role include:

manual lifting up to 50lbs

working weekends qualifications:

Experience level: Experienced

Minimum 1 year of experience

Education: High School (required)skills:

Data AnalysisEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected] offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.