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Lynx Technology Partners Inc
New York, NY, United States
Job Description PLEASE NOTE THIS POSITION WILL ALLOW CONSULTANT TO WORK REMOTELY. HOWEVER, DUTIES WILL REQUIRE CONSULTANT TO WORK ONSITE 3 DAYS PER WEEK. THEREFORE, WILL BE CRITICAL FOR THE CONSULTANT TO BE LOCAL TO NYC AND ABLE TO TRAVEL TO OUR OFFICE WITHOUT ISSUE, AS NEEDED (AT THEIR OWN EXPENSE) Company Overview: At Lynx Technology Partners, o
Job Source: Lynx Technology Partners IncEnterprise Horizon Consulting Group
, United States
Company Overview Enterprise Horizon Consulting Group (EHCG) is a Woman-Owned Small Business specializing in IT Consulting which has successfully delivered key capabilities to the Navy, Army, and NASA over the past 15+ years. EHCG provides best in class services to its customers in the following areas: Business Systems Services; Business Intelligenc
Job Source: Enterprise Horizon Consulting GroupCulture Fits
New York
Job Description Job Description The Tier 3 Service Desk Engineer is a critical role within a Managed Service Provider (MSP) environment, tasked with providing advanced technical support and serving as an escalation point for the Remote Operations Center (ROC) team. This role involves both reactive and proactive problem-solving, ensuring that clie
Job Source: Culture FitsCulture Fits
New York, NY, United States
Job Description: The Tier 3 Service Desk Engineer is a critical role within a Managed Service Provider (MSP) environment, tasked with providing advanced technical support and serving as an escalation point for the Remote Operations Center (ROC) team. This role involves both reactive and proactive problem-solving, ensuring that client issues are ad
Job Source: Culture FitsCity of New York
New York, NY, United States
Job Description The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6
Job Source: City of New YorkCity of New York
Corona, NY, United States
Company Description Job Description The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the c
Job Source: City of New YorkFirst Quality
Great Neck, NY, United States
About Us: At First Quality, our core business philosophy is built on a proud culture driven by safety and quality, respect, integrity, customer focus, and teamwork. With leading-edge manufacturing technologies and visionary leadership, we are poised to continue significant growth in the coming years. Position Overview: We are actively seeking an
Job Source: First QualityMJHS
New York, NY, United States
Req #: 1893 Job ID: 13442 Job Location: New York, NY Zip Code: 10040 Category: Information Technology Agency: MJHS Corporate Status: Regular Full-Time Office: Hybrid Salary: $55,733.90 - $69,667.37 per year Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we
Job Source: MJHSNew York, NY, United States
ADDA is partnering with an IT company that provides managed IT services for clients ranging from retail chains with 300 stores nationwide, to offices with 200+ employees, to manufacturing facilities. They offer consulting, design, technology implementation, cloud solutions, support, and maintenance. We are seeking an experienced Service Desk Analyst (Tier 2) with a strong technical background and a dedication to providing exceptional customer service. This role involves advanced troubleshooting, prompt ticket resolution, proactive support escalation, and collaboration with other IT teams in a dynamic MSP environment. The ideal candidate will possess excellent problem-solving skills, superior communication abilities, and a commitment to delivering top-tier customer service. Candidates must be within a commutable distance to NYC. While NYC is preferred, candidates from NJ or CT who are willing to travel are also acceptable.
Qualifications
Experience: Minimum of 2 years in a Tier 2 or equivalent IT support role. Prior experience working for an MSP is a plus.
Technical Proficiency:
Advanced troubleshooting skills for PCs, Macs, and mobile devices.
Experience with hardware troubleshooting and remote wipe/reinstallation of OSX or Windows.
Familiarity with alert systems (e.g., Zabbix, Sophos Ransomware, Ninja) and proactive response.
Proficiency in Windows & OSX devices, iOS & Android devices, MS Office 365, Google Workspace, Azure, On-Prem AD.
Knowledge of VoIP systems, POS Systems, Security Systems, and AV equipment is a plus.
Communication Skills: Excellent verbal and written communication skills.
Ability to create, update, and effectively communicate ticket status and resolutions to customers.
Attributes: Organized, detail-oriented, dependable, punctual, and self-motivated.
Proactive self-starter with the ability to manage multiple tasks simultaneously and meet deadlines.
Professionalism: Professional appearance and demeanor with good judgment and discretion.
Physical Requirements: Ability to lift to 50 pounds unassisted.
Ability to stand for extended periods.
Travel Requirements Valid Driver's License with a clean record.
Candidates must be within a commutable distance to NYC. While NYC is preferred, candidates from NJ or CT who are willing to travel are also acceptable.
Responsibilities
Technical Support: Addressing Tier 1 escalations.
Handle customer calls and work tickets promptly based on a schedule.
Assist in troubleshooting and take over ticket resolution when necessary.
Working directly with a Service Coordinator
Incident Management: Manage and prioritize incidents based on urgency and impact.
Ensure timely resolution of escalated tickets.
Advanced Troubleshooting: Examples of Applications: Password Managers, Google Workspace Suite, Microsoft Exchange, Office 365, Device Management Applications, Okta, Azure / Active Directory, KnowBe4, Adobe, CAD Applications, Sophos, Slack, Zoom.
Operating Systems: Windows, OSX, Windows Server, Linux is a plus. Perform remote wipe and reinstall of OSX or Windows as needed.
Hardware troubleshooting: Device Performance, Errors & Compatibility issues, Network Equipment.
Requirements
Additional Requirements: Ability to work within a framework and adapt to changing processes and procedures.
Contribute as a valuable member of a growing team, actively participating in team meetings, sharing knowledge, and collaborating to achieve team goals.
What Do You Get Out of This Opportunity Training : Continuous investment in expanding your experience and knowledge.
Support : A collaborative environment where every employee receives the attention and support needed.
Experience : Ideal for someone with experience in tech services.
Benefits Health insurance.
Paid time off.
Schedule: Monday to Friday + On-Call Rotation including weekends & holidays.
This role demands commitment to excellence, proactive problem-solving, and dedication to continuous improvement in both technical skills and process efficiency. The successful candidate will play a vital role in maintaining the highest standards of service delivery within our high-paced MSP environment.
Salary Description
$55-$70k
Email Alert for Service Desk Analyst (Tier 2) jobs in New York, NY, United States
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