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Envision IT
united states
IT Support Analyst The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end
Job Source: Envision ITFORESTDALE INC.
Forest Hills
Job Description Job Description Background: Forestdale (FD) is a NYC child welfare agency working to prevent child abuse/neglect through parenting, prevention, and foster care (FC) services, focusing on low-income and immigrant communities in Queens & Brooklyn. We help thousands of families work through acute & complex trauma, parents rais
Job Source: FORESTDALE INC.Mission Staffing
new york city, ny
Our client, an international investment bank located in Midtown, NY, is looking to add an IT Support Specialist to their Fixed Income Trading Desk. Responsibilities of this position include managing daily trade application support in Murex, supporting and maintaining TRACE compliance standards, and developing business requirements to address any te
Job Source: Mission StaffingThe Phoenix Group
new york city, ny
Our client, a prestigious law firm, is seeking a Helpdesk Technician to support their team! Primary Duties and Responsibilities: Answers IT help desk calls, manage help desk email account and ticket logging, follow-up and closure Provides computer hardware and software technical support both in person and remotely to all end users Performs softwar
Job Source: The Phoenix GroupPomeroy
united states
We are currently seeking a System Administrator . The System Administrator will provide excellent service and meet client needs while offering effective technological solutions to the organization with a focus on Active Directory and M365 Administration. General Function: maintains, and troubleshoots required client software and hardware to per
Job Source: PomeroyClarity Technology Solutions
united states
** Please note the position is in Plain City, Oh and requires the person to be local to our office. Hours: Weekdays (8:30-5) Occasional evenings or weekends for customer migrations Client Demographics Small businesses: 20-100 employees Some travel required to clients located in Central Ohio, counties to include: Union, Delaware, Logan, Morrow, Fra
Job Source: Clarity Technology SolutionsConfidential
united states
Responsibilities: Field Services – Deskside Relevant Experience – 5+ Years Job Requirements / Key Responsibilities: Contractor’s Field Support services provide hands-on support for infrastructure devices in the Workplace & field. Devices supported include PCs, mobile devices, printers, LAN equipment Activities include hardware maintenance, software
Job Source: ConfidentialRussell Tobin
paramus, nj
The Information Technology team at Russell Tobin & Associates is supporting a top Banking and Financial Services organization that has an opening for IT Desktop Support. Paramus, NJ 07652 (Will be in the office to start with the possibility of hybrid) Duration: 6 Months Plus Type: Contract to Hire Pay Rate Range: $20/hr -$25/hr on W2 (DOE) Descr
Job Source: Russell Tobinunited states
The Select Group is seeking an IT Service Desk Analyst local to Marietta, Georgia. This is an on site opportunity. Our client is looking for someone with 10/10 communication that has had previous experience within Service Desk roles at enterprise level companies. Having experience in Healthcare would be a major plus Please note a background check and standard panel drug screen is required for all qualified applicants upon offer acceptance. Candidates must be U.S Citizens or Green Card holders.
IT Service Desk Must-Have Skills:
2+ years experience with IT Service Desk
Tier 1/Tier 2 troubleshooting capabilities
Experience troubleshooting via over the phone, email and via a ticketing system.
Resolving technical issues for hardware, software and access
Experience with: Windows OS, Microsoft Office Applications, Active Directory and general hardware/software
IT Service Desk Bonus Skills"
Network+, Security+, or related certifications
Experience with ServiceNow Ticketing system
IT Service Desk Daily Responsibilities
Provide customer service assistance for all technical inquiries
Resolve technical incidents, problems and service requests
Respond to queries via instant message, phone, email and the unassigned service desk queue
Provide regular customer communications and updates to incidents and service requests
Escalate complex incidents and problems appropriately
Assisting in the provisioning of new services, software, hardware and licensing compliance, including distribution
Assisting in software and asset inventory
Monitor and respond to system alerts and escalations
Perform routine checks and maintenance tasks
Monitor system backup and replication status
Maintain documentation and knowledge base articles
Work with other members of technical operations on service requests
Information Technology Support Analyst jobs in united states
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