Head of Fraud

Tulsa, OK, United States

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

As Head of Fraud, you will be accountable for the loss performance and fraud risk profile of Ally Bank. Your remit will include Fraud Strategy, Fraud Analytics and Fraud Operations. You will apply your strategic and analytical skills to lead a team that develops, evaluates, manages, and executes our fraud strategies to minimize fraud losses and ensure an excellent customer experience. Partnering with enterprise and product teams, you will define fraud impact of policy and product decisions to Ally Bank and its customers. You will lead fraud vendor evaluation and management, maintain relationships with other banks and agencies to combat fraud, and work collaboratively within Ally to govern and execute our fraud strategies and best practices. You will be a bank expert at developing and using powerful and innovative analytics to detect fraud trends. Based on those trends, your team will develop short, medium, and long-term strategies and tools to precisely identify and target fraudulent activity while still providing customers frictionless banking. Your team will also manage analytical models and establish fraud decision governance.

We are seeking a dedicated, disciplined, and passionate leader with demonstrated success in a team environment and who is expert in financial services, analytics, and fraud. This position will partner with product, operations, technology, and enterprise teams to achieve strategic business goals. This individual must be able to effectively communicate and influence agencies and teammates at all levels within and outside of Ally Bank. Strong leadership, analytical skills, attention to detail, and the ability to deliver in a dynamic, agile environment are essential to succeeding in this role.

The Work Itself

Manage, lead, and develop a team of high performing associates.

Provide subject matter expertise accountable processes and regulations within Ally Bank.

Partner across Ally to interact with regulators, external agencies, and other banks.

Develop and manage analytics to identify and monitor fraud trends.

Develop and implement nimble strategies to minimize fraud, while preserving the customer experience.

Develop and manage business routines that continuously incorporate analytics and strategies. into operational execution.

Manage governance of strategy and risk profile changes.

Assess initiatives and business changes for business case impact to losses.

Respond to fraud attacks in a real time basis.

Develop internal policies, procedures, and communications, as needed, to govern and execute fraud strategies.

Partner across the enterprise, to include product, operations, delivery and service channels, risk, compliance and legal.

The Skills You Bring

Bachelor's degree in business management, information systems, computer science, engineering, or a related field or equivalent work experience.

At least 10 years of experience in fraud management, strategy, and analytics.

At least 10 years of experience in Financial Services.

At least 10 years of experience in people management.

At least 10 years of experience in relationship management.

Expert analytical skills.

Established relationships with industry Fraud Professionals across Financial Services.

Thorough knowledge of fraud and analytic best practices, to include the use of artificial intelligence and machine learning.

Strong bias for problem-solving, action, and a drive to get things done.

Goal oriented and ability to multi-task effectively.

Strong managerial, leadership, strategic planning and decision-making skills.

Ability to deconstruct a problem and prioritize a solution.

Excellent communication skills -- oral, written and interpersonal.

How We'll Have Your Back

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Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

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