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WNS Assistance Limited
Ipswich, MA, United States
> OOH Team Leader Careers **OOH Team Leader** Job Title OOH Team Leader Type Full Time Location Ipswich Experienced Team Leaders come on down. WNSA are growing its Out Of Hours team and are looking for inspirational Team Leaders to join our amazing team. We need people who have experience in supporting the Operations Manager with the successful del
Job Source: WNS Assistance LimitedWNS Assistance Limited
Ipswich, MA, United States
> Repair Management Team Leader Careers **Repair Management Team Leader** Job Title Repair Management Team Leader Type Full Time Location Ipswich We are currently looking for a passionate and motivated individual to join us in the role of Repair Management Team Leader, this is an exciting opportunity for someone looking to further their ca
Job Source: WNS Assistance LimitedRunwood Homes Group
Ipswich, MA, United States
**Care Team Leader - bank** **Care Team Leader** **Hours of work: BANK** **Rate of Pay: 10.35** At Runwood Homes, we are proud of our reputation as a leading care home operator, providing compassionate, person-centred care to older people, including those living with dementia. It takes a truly special person, with inspirational passion and a kind n
Job Source: Runwood Homes GroupHeadlam Group
Ipswich, MA, United States
**Customer Service Specialist - Headlam Ipswich - Ipswich** **Customer Service Specialist - Headlam Ipswich - Ipswich** Date Posted 21 July 2021 Employer Headlam Ipswich Dept. Customer Service Location East Job Type Permanent Closing Date 04 August 2021 **Job Description** **Working Hours:** 40 **Working Pattern:** (E.g. Monday-Friday) Monday-Frida
Job Source: Headlam GroupWyndy.com, Inc.
Ipswich, MA, United States
We are seeking a compassionate Supportive Care Provider to join our team in providing assistance and care to individuals in need. As a Supportive Care Provider, you will play a vital role in offering emotional support, companionship, and practical help to enhance the overall well-being of our clients. Your dedication and commitment will help foster
Job Source: Wyndy.com, Inc.Simon Property Group
Peabody, MA, United States
**** Center: Retailer: Job Role: Job Type: City: State/Territory: **Description** Chick-fil-A Team Leader Full Time & Part Time Available **Description** At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leader
Job Source: Simon Property GroupDunkin'
Hampton, NH, United States
Description 369 Management Dunkin' is looking for a guest and team-focused leader to join the team as a Team Leader. We are a local, family-owned franchise of Dunkin', operating 14 locations in New Hampshire & Maine. Our team is the fuel that helps our communities run. The mission is to energize, inspire, and keep America running on Dunkin'! In th
Job Source: Dunkin'Simon Property Group
Peabody, MA, United States
**** Center: Retailer: Job Role: Job Type: City: State/Territory: **Description** Chick-fil-A Team Leader Full Time & Part Time Available **Description** At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leader
Job Source: Simon Property GroupIpswich, MA, United States
> OOH Team Leader Careers **OOH Team Leader**
Job Title OOH Team Leader Type Full Time Location Ipswich Experienced Team Leaders come on down. WNSA are growing its Out Of Hours team and are looking for inspirational Team Leaders to join our amazing team. We need people who have experience in supporting the Operations Manager with the successful delivery of the business through the ownership of day-to-day shift delivery. Through the direct management of a team of Customer Service Advisors, this role will take accountability for the delivery of the teams' KPIs, ensuring we provide a consistently high level of customer service for our clients.
**Key Responsibilities:**
* Work closely with Operations Manager to achieve high productivity outputs from the team.
* Provide leadership, development, and coaching of Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
* Create a culture of communication and engagement within the department.
* Understand and work within agreed company policy and commercial parameters including operational budgets, headcount plans, policies, procedures, and company incentives.
* Monitor and maintain quality standards in line with client requisites.
* Liaise with internal stakeholders to collaboratively achieve goals and maintain department performance, policies, and procedures.
**Essential Experience:**
* A proven track record of leadership, coaching and performance delivery in a contact centre team leading role.
* Experience of managing in an inbound and/or outbound contact centre environment remotely.
**Essential Skills:**
* Ability to communicate and influence at all levels within the organisation.
* Passionate about delivering the right outcome for the business, client and customer and the proven ability to inspire this in others.
* Passionate about creating the right employee experience through positive management culture, managing effective performance, maintaining excellent behavioural standards and effective communication models with proven ability to deliver this.
* Commercially aware, analytical, and possessing sound business acumen and decision-making skills.
* Ability to prioritise workload through applying thinking against urgency v importance / value to business / effort required.
* Ability to work on own initiative and as part of a team with proven ability to innovate and deliver change.
* Creative and innovative approach to problem-solving. Providing solutions to complex subjects in a timely manner.
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Email Alert for OOH Team Leader Ipswich jobs in Ipswich, MA, United States
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