Client Accounts Administrator

Palo Alto, CA, United States

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Summary

The Client Accounts Administrator is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm.

Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Location:

This position can be remote. Candidates may be required on occasion to visit the local office when/if needed.

Responsibilities

US Clients

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.

Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.

Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.

High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.

Maintains an accurate description of all client billing requirements which may also include guidelines established by the client’s general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.

Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.

Gathers and submits accrual information based on client requirements.

Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.

Submits finalized invoices electronically based on client requirements.

Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.

Shares expertise and knowledge to support team member development. Effectively engages with all team members.

Able to proxy for or with manager when additional team support is required.

Drives improvements through collaboration with other departments.

Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.

Other duties as assigned.

Global Clients

Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm’s and the client’s billing requirements.

Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.

Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.

Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.

Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.

Generates global client LEDES files for electronic billing based on client requirements.

Desired Skills

Strong communication and interpersonal skills required to interact with staff and timekeepers. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well.

Minimum Education

High School Diploma

Preferred Education

Bachelor's Degree

Accounting, Finance or similar field highly preferred.

Minimum Years of Experience

5 years successfully managing high volume billing portfolios in a fast-paced environment.

Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required.

Experience as a team lead preferred.

Is considered a subject-matter expert.

Strong computer skills including advanced proficiency in Excel and accounting systems such as Aderant.

Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;

Provide timely, accurate, and quality work product;

Successfully meet deadlines, expectations, and perform work duties as required;

Foster positive work relationships;

Comply with all firm policies and practices;

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;

Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment

Remote / Work-from-home

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process.

**Application Process **

Applicants must apply directly online instead of sending application materials via email. If you have a request for an accommodation during the application process or have any questions about the process, please contact [email protected]. Please add [email protected] to your list of safe senders.

Accommodation

Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected] .

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The expected annual pay range for this position, if hired to work in Los Angeles, Washington, D.C., Seattle, or San Diego the expected pay range is $44.43 - $66.10 per hour. If hired to work in New York City the expected pay range is $46.45 - $69.10 per hour. If hired to work in Palo Alto or San Francisco the expected pay range is $48.47- $72.10 per hour. The compensation offered to a candidate selected for employment will be dependent upon various factors, including the candidate’s geographic market, skills, educational and professional background, experience, and overall qualifications. We offer a comprehensive package of benefits including medical/dental/vision insurance, and 401(k).

DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center (https://mandatoryview.com/?LicenceId=09b17fa3-b781-4022-bfdd-ec61a570463c&ProductType=OnlineApplicant) .

DLA Piper is, at its core, bold, exceptional, collaborative and supportive

Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together.

Get to Know Us

We invite you to learn more about us. Please visit the following pages for more information about DLA Piper.

Laterals (http://www.dlapiper.com/en-us/careers/laterals)

Lateral Partners

Law Students (http://www.dlapiper.com/en-us/careers/law-students)

Business Professionals

Recruitment Agencies:

Per the terms of our agreement, all candidates must be submitted through the firm’s agency portal for consideration. If you have an agreement with the firm, please log in to the agency portal via the following link (https://www.myworkday.com/wday/authgwy/dlapiper/login.htmld?redirect=n) to review positions accepting agency submissions.

Lawyer Positions Only: If you do not have an agreement with us and would like us to consider candidates, please send a blind candidate profile to [email protected]