Pega Technology Manager

Jersey City, NJ, United States

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Overview:

An experienced Pega Technology Manager is responsible for leading a team for developing and maintaining applications built on the Pega platform. The role requires you to have detailed hands on Pega and Java development experience. You will be involved in all aspects of the software development life cycle, from requirements gathering to deployment and support. You should also have a strong understanding of object-oriented programming and experience with relational databases and web technologies.

Responsibilities:

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

Contributes to the technology strategy for their technical domain

Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers

Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Guide the team and also do hands on work for developing and maintaining applications built on the Pega platform

Understand the requirements and design of the applications

Responsible to test and debug the applications

Preferred to have experience with distributed development teams which span multiple geographies, time zones and cultures

Experience of DevOps implementation for Pega applications

Coordination with the project manager to ensure that the business architecture meets the customer's needs

Monitor the performance of the applications and make necessary changes

Bringing company databases, legacy software, and online services together

Responsible for troubleshooting application problems, code errors, and bottlenecks

Responsible for performing system performance tests

Keeping the privacy of all system programs intact

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

8 + years of hands on Pega development experience

Experience in managing small to mid-size teams aligned to scrum teams

Collaborate and influence other functional areas of the scrum teams ( BAs, SQA, Scrum Maters, PMs) for achieving desired business outcomes.

Advanced understanding of Pega PRPC 7.x/8.x

Knowledge of Java, J2EE, REST, KAFKA

Understanding of Oracle and SQL

Understanding of doing integrations using Pega

Knowledge of Scrum and Agile methodologies

Outstanding project management abilities

Capability to handle difficult software problems

Desired Qualifications:

Experience in Client Life cycle Management (CLM)

Experience in AI, ML, NLP, RPA

Experience in Mulesoft

Skills:

Influence

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Result Orientation

Solution Delivery Process

Agile Practices

Automation

Data Management

DevOps Practices

The Global Corporate Investment & Banking Technology at Bank of America:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals

Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience

Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs

Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Shift:

1st shift (United States of America) Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Overview:

An experienced Pega Technology Manager is responsible for leading a team for developing and maintaining applications built on the Pega platform. The role requires you to have detailed hands on Pega and Java development experience. You will be involved in all aspects of the software development life cycle, from requirements gathering to deployment and support. You should also have a strong understanding of object-oriented programming and experience with relational databases and web technologies.

Responsibilities:

Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives

Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills

Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met

Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization

Contributes to the technology strategy for their technical domain

Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers

Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Guide the team and also do hands on work for developing and maintaining applications built on the Pega platform

Understand the requirements and design of the applications

Additionally, be responsible for work done in Java and JavaScript programming languages by yourself and your team

Responsible to test and debug the applications

Preferred to have experience with distributed development teams which span multiple geographies, time zones and cultures

Experience of DevOps implementation for Pega applications

Coordination with the project manager to ensure that the business architecture meets the customer's needs

Monitor the performance of the applications and make necessary changes

Bringing company databases, legacy software, and online services together

Responsible for troubleshooting application problems, code errors, and bottlenecks

Responsible for performing system performance tests

Keeping the privacy of all system programs intact

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach: Knows and develops team members through coaching and feedback.

Financial Steward: Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

8 + years of hands on Pega development experience

Experience in managing small to mid-size teams aligned to scrum teams

Collaborate and influence other functional areas of the scrum teams ( BAs, SQA, Scrum Maters, PMs) for achieving desired business outcomes.

Advanced understanding of Pega PRPC 7.x/8.x

Knowledge of Java, J2EE, REST, KAFKA

Understanding of coding languages such as Javascript, Angular JS, and jQuery is required.

Understanding of Oracle and SQL

Understanding of web technologies such as HTML5, JavaScript, CSS, JSON and XML

Understanding of doing integrations using Pega

Knowledge of Scrum and Agile methodologies

Outstanding project management abilities

Capability to handle difficult software problems

Desired Qualifications:

Experience in Client Life cycle Management (CLM)

Experience in AI, ML, NLP, RPA

Experience in Mulesoft

Pega CSSA (Certified Senior System Architect)

Skills:

Influence

Risk Management

Solution Design

Stakeholder Management

Technical Strategy Development

Analytical Thinking

Application Development

Collaboration

Result Orientation

Solution Delivery Process

Agile Practices

Architecture

Automation

Data Management

DevOps Practices

The Global Corporate Investment & Banking Technology at Bank of America:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully

Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals

Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience

Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs

Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Shift:

1st shift (United States of America) Hours Per Week:

40

About Us Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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