Textiles Restoration Manager

Houston, TX, United States

Company Overview

Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions and prioritize quality workmanship and service that restores what matters most to our customers. We are committed to exceptional levels of compassion, care, and communication with our customers and partners.

Our Texas-based team is expanding, and we are excited to launch a new department dedicated to soft contents (e.g. clothing, bedding, shoes/boots) and helping our clients recover from fire, water, mold, and other damage.

What We Do

We're focused on utilizing industry best practices for the handling of personal and business assets that have been damaged. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage-it's a very sensitive situation they're facing, so we work hard to make the restoration process seamless and stress-free. You'll play a vital role in helping families and businesses recover from disasters.

Company Overview

We're looking for team players that are looking to deliver an exceptional customer experience as well as looking to advance their careers and push their teammates in a dynamic business environment. We're seeking individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That's why we put each specialist-those with or without training-through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It's all a part of our ongoing support and training experience.

Who We Hire

We're looking for team players that are looking to deliver an exceptional customer experience as well as looking to advance their careers and push their teammates in a dynamic business environment.

We are seeking a dynamic Textiles Restoration Manager to establish and grow our new Textiles department. Ideal candidates are versatile in soft contents processing and eager to lead, train, and manage a team as the department expands.

Benefits/Perks

Career Advancement Opportunities

Paid Training

Flexible Scheduling

Active Work Environment

401-K with Employer Match

Access to Company Health Insurance Plan

Job Summary

This foundational role involves all aspects of soft contents restoration from initial assessment to final processing. The Textiles Restoration Manager will set up protocols, manage processing tasks, and use specialized equipment and techniques suited for textiles. Additionally, this individual must be willing to take on a variety of tasks, including helping our hard contents department when needed. The person in this role will be required to learn our digital inventory system that is administered through a company provided iPhone.

Responsibilities Maintaining equipment used in daily tasks

Lead a team of technicians to ensure they are following IICRC Standards

Perform Dry and Wet mitigation/pre-cleaning using accepted BELFOR procedures

Develop and implement processing techniques for a variety of soft contents

Train and lead a team in best practices for textile restoration

Manage inventory and usage of cleaning materials

Ensure quality controls and adherence to industry standards

Engage with clients to reassure and inform them of their goods throughout the restoration process

Must have a caring spirit, commitment to exceptional customer service, principles, and practices

Qualifications Experience in textiles and soft contents processing required

Experience with eSporta wash technology preferred

Experience in hard contents processing preferred

Leadership or managerial experience preferred

Bilingual Speakers (English & Spanish) strongly preferred

Construction, restoration, or insurance industry experience preferred

IICRC certifications preferred

Possess a sense of urgency, professional demeanor, positive attitude, and

strong work ethic

Ability to multitask in a fast-paced environment

Comprehensive understanding of customer service principles and practices

Must be authorized to work in the United States

Qualifications Frequent lifting in excess of 50 lbs

Comfort working in varied environments, including tight spaces

Compensation: $22.00 - $27.00 per hour

What We Do

Blue Kangaroo PACKOUTZ is a comprehensive contents cleaning and restoration company. We're focused on utilizing industry best practices for the handling of personal and business assets. Our work is so important because we're restoring what people value most. Clients seek out Blue Kangaroo PACKOUTZ after fire, water, mold, or other damage-it's a very sensitive situation they're facing, so we work hard to make the restoration process seamless and stress-free.

Who We Hire

We look for individuals with skills such as truck driving, warehousing, sewing, woodworking, crafting, cleaning, and other restoration-related activities. We also know that not everyone comes to us with these skills. That's why we put each specialist-those with or without training-through an in-depth and comprehensive training program. Each Blue Kangaroo PACKOUTZ member learns the entire contents restoration process while honing in on their specific cleaning or restoration skills. It's all a part of our ongoing support and training experience.