Audio Visual Service Sales Specialist

Dallas, TX, United States

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA

Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world

Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY

Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

The Diversified Service Sales Specialist role is directly responsible for direct to end customer and internal channel sales for managed services offerings. His/her role is to sell direct to end customer and provide sales support to the larger Diversified account teams to pursue, estimate /price/quote and close service opportunities. The scope of sales includes Support Agreements, Managed Service Contracts, and Dedicated Staffing engagements. The Service Sales Specialist must be able to articulate offerings and product positioning to both business and technical users. Must be able to identify all relevant issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Must be able to establish and maintain strong relationships throughout the sales cycle.

What will you be doing?

Work directly with RVPs, Regional Directors and AEs in designated regions to drive service revenue

Work with AE’s with a focus on landing new service contracts

Prospect into net new clients to drive service revenue

Meet with Clients to understand service needs, develop comprehensive service response, and close service opportunities.

Gather vendor and sub-contractor quotes for extended warranties, site support, etc, especially as these pertain to highly complex and/or bespoke hardware or sub-systems

Respond to client-initiated RFPs with the relevant AE

Attend meetings, site surveys and interviews

Put together complete RFP response

Strategize with AE on how to close the business

Work with DGS leadership on strategic pricing

Review calculations for client quotations, negotiate tender and contract terms, negotiate and close sales by agreeing terms and conditions in conjunction with other sales support personnel as well as the Account Executive they are supporting.

Provide monthly reporting to Service leadership and Regional Sales leaders

Ensure all opportunities are tracked in CRM

Assist with the creation of templates, documents to be posted on Internal Knowledge Base.

Flexible schedule. Must be available to respond to sales or client issues whenever they arise

Providing training and producing support material for their sales effort

Partner with AE’s in searching for new clients who might benefit from company products or services; maximizing client potential

Attend regular Operational Calls/Meetings & Business Reviews to discuss performance

Monitoring process and reporting performance to customer and Diversified Global Service management

Escalation Management within the customer account

Performance Measurement:

Performance will be measured primarily through performance against quota

As a secondary measure, performance will be tracked through periodic employee surveys, HR and other executive management conversations with direct staff and other divisional staff, as well as unsolicited feedback from others as applicable.

What do we require from you?

Education/Certifications:

Minimum four-year degree required or equivalent industry experience

Advanced degree or certification preferred.

Required/Desired Knowledge, Experience and Skills:

5+ years of experience in audio visual service sales with strong knowledge of Land, Adopt, Expand, Renew Sales Methodology

Proven track record of creating sales strategies, driving revenue growth through differentiated sales models.

Familiar with ITIL v4

Experience selling recurring revenue offerings

Experience working with AV Account Executives to drive service sales

Experience working with large enterprise service opportunities

Experience with selling AV Managed Services

Proficiency with CRM, ERP systems, ticketing systems, Microsoft Office, Adobe Acrobat, Excel.

Employ a structured approach to solve complex business problems.

Ability to identify data and research needs and strong analytical skills to deliver insightful analysis of strategic opportunities.

Exceptional presentation skills with strong written and verbal communication skills.

Effective time management and attention to detail.

Ability to inspire confidence and create trust.

Ability to work under pressure, plan personal workload effectively and delegate.

An entrepreneurial mindset with outstanding organizational and leadership skills

Ability to travel up to 30%

To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/ or email us at [email protected].

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at [email protected] .

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