Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative (Remo

Austin

Job Title:

Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative (Remote)

Job Description

****Must have an active Personal Lines or Property and Casualty resident insurance license****

The Bilingual P&C Insurance Agent interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

**A NEW CAREER POWERED BY YOU**

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “ **World’s Best Workplaces** ,” “ **Happiest Employees** ,” and “ **Best Companies for Career Growth** ” awards every year? Then a Bilingual P&C Insurance Agent position at Concentrix is just the right place for you!

As a Bilingual P&C Insurance Agent, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

**CAREER GROWTH AND PERSONAL DEVELOPMENT**

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

**WHAT YOU WILL DO IN THIS ROLE**

As a Bilingual P&C Insurance Agent, you’ll **work from home** and:

+ Actively listen and ask questions to identify customer needs.

+ Advise on plan options, coverages, and pricing.

+ Process new and/or amended enrollments.

+ Ensure our clients’ customers enjoy authentic experiences.

+ Deliver expert customer experiences…with a smile.

+ Work with both English and Spanish speaking customers

**YOUR QUALIFICATIONS**

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Licensed Property & Casualty Insurance Agent role include:

+ 1+ years of customer service experience

+ Active Personal Lines or P&C resident license

+ Able to communicate fluently in Spanish and English (test required)

+ High school diploma or GED

+ Proficiency in fast-paced multi-tasking

+ Eagerness to learn new technologies

+ Passion for helping others

+ Patient and empathetic nature

+ Ability to pass a background

+ Must reside in the United States or have a valid U.S. address for residence

**WHAT’S IN IT FOR YOU**

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

+ Pay rate of $20/hr. for bilingual Spanish/English agents

+ Paid training **(Classroom: 7 Weeks and Transition: 7 Weeks)**

+ Lucrative employee referral bonus opportunities

+ Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

+ 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

+ Health and wellness programs with trained partners to help promote a healthy you

+ Mentorship programs that support your rewarding career journey

+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

+ A range of other perks and benefits

**REIMAGINE THE BEST VERSION OF YOU!**

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (oncentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**

**Eligibility to Work:**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:**

Currently, this position may be performed only in the states listed here (oncentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (eoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf)

•Spanish (eoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (oncentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (oncentrix.com/global/en/affirmative-action) .