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Amazon
West Chicago, IL, United States
Description At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making history and the good news
Job Source: AmazonAmazon
West Chicago
Description At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news i
Job Source: AmazonAmazon
Palatine, IL, United States
Amazon Delivery Station Warehouse Associate Job Overview You’ll be part of the dedicated Amazon team at the delivery station – the last stop before we deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for delivery. You’ll load conveyor belts, and transport and stage deliveries to be picked
Job Source: AmazonAmazon
West Chicago, IL, United States
Amazon Delivery Station Warehouse Associate Job Overview You’ll be part of the dedicated Amazon team at the delivery station – the last stop before we deliver smiles to customers. Our fast-paced, active roles receive trucks full of orders, then prepare them for delivery. You’ll load conveyor belts, and transport and stage deliveries to be picked
Job Source: AmazonAtlas Air
Franklin Park, IL, United States
Station Supervisor Job ID 2024-5945 # of Openings 1 Category Ground Operations City Franklin Park State IL Company Atlas Air, Inc Employment Type (Portal Display) Regular Full-Time Overview Responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance. Provide oversig
Job Source: Atlas AirPort Parma Logistics LLC
Melrose Park, IL, United States
Do you want to be part of a closely knit, warm and fun team? Do you want to be heard? Do you want to be treated with respect? Would you like to work in a company that offers scholarships, lunches, bonuses and a career path? Port Parma Logistics is an Amazon Delivery Service Partner looking for enthusiastic, team players to deliver Amazon packages.
Job Source: Port Parma Logistics LLCKroger Family of Companies
Maywood, IL, United States
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger s driving standards. Demonstrate the company Delivery Driver, Customer Service, Logistics, Delivery, Driver, Retail, Grocery
Job Source: Kroger Family of CompaniesCarvana
Schaumburg, IL, United States
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the loca
Job Source: CarvanaArlington Heights, IL, United States
Description
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
Carry, lift, push and pull up to 49 pounds
Frequently push, pull, squat, bend and reach
Stand and walk during shifts lasting up to 12 hours
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
Basic Qualifications
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred Qualifications
Bachelor Degree or equivalent work- related experience
Proficiency in verbal and written communication skills
Experience in understanding performance metrics and developing them to measure progress against key performance indicators
Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Email Alert for Delivery Station Customer Service Associate, Delivery Station Liaison jobs in Arlington Heights, IL, United States
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