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Envoy Inc.
Denver, CO, United States
About the Role At Envoy, we believe in delivering exceptional customer experiences, and as a Mid-Market Customer Success Manager, you will play a pivotal role in ensuring our valued customers achieve their desired outcomes. Your unwavering customer focus and passion for excellence will drive you to build strong relationships, understand customer ne
Job Source: Envoy Inc.Udemy
Denver, CO, United States
About us At Udemy, we're on a mission to transform lives through learning. We're a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovatio
Job Source: UdemyEnvoy
Denver, CO, United States
About the Role In order for us to accomplish our mission, we need to make sure our customers love us. That is where you come in. We're looking for someone to not only get customers started with the product, but also follow their journey through to renewal. This person will work closely with our sales and support team to ensure our customers receiv
Job Source: EnvoyEnvoy
Denver, CO, United States
About Envoy Envoy’s workplace platform has redefined how companies welcome visitors, improve the onsite experience, book desks and meeting rooms, manage deliveries, and access accurate and unified workplace data in 16,000 locations around the globe by designing products that solve common workplace problems. Envoy provides a simple way to manage you
Job Source: EnvoyDuda
Louisville, CO, United States
A DAY IN THE LIFE OF Duda, the premier website builder for web professionals and marketing agencies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Our platform has powered over 1 million sites, backed by a $100 million investment from notable investors. Duda's platform in
Job Source: DudaModern Health
Denver, CO, United States
Modern Health Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to pr
Job Source: Modern HealthContentSquare
Denver
Denver, Colorado / Phoenix, Arizona / Salt Lake City, Utah / Las Vegas, Nevada / San Diego, California / San Francisco, California / Los Angeles, California / Seattle, WashingtonGo To Market – Sales Leader - USA - Mid Market /Full-time /RemoteContentsquare is a digital experience analytics company dedicated to better customer understanding and maki
Job Source: ContentSquareCornerstone OnDemand
Denver, CO, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandDenver, CO, United States
About the team
Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.
What you’ll do
Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights.
Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.
Skills you’ll bring
4-6 years of relevant experience working at a SaaS company.
Experience working with and general knowledge of Telecommunications and Contact Center space.
Experience and comfort interacting with and influencing C-level executives.
Referenceble experience in working with large Enterprise customers.
Strong presentation, meeting facilitation, and written communication skills.
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
Ability to work cross departmentally.
Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
Willingness to travel to customer locations.
Who you are
First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team.
Dialpad benefits and perks
Benefits, time-off, and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
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Email Alert for Customer Success Manager, Mid Market jobs in Denver, CO, United States
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