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Sales Support Administrator

Dallas, TX, United States

Job Description Job Description Sales Support Administrator

Job Description:

Section I. General Overview & Reporting:

The Sales Support Administrator is responsible for providing the behind-the-scenes support to our inside and outside team of Lighting Sales Consultants. This involves setting up and tracking all projects related to supplying lighting, and associated products to our customers' construction or retrofit projects. This also includes coordinating with the lighting sales consultants on quotes, proposals, sales orders, tasks, statuses, and deadlines, ensuring steps are not missed and deadlines are being met. May also provide backup sales assistance in the showroom when sales consultants are unavailable. This position reports to the GM of the showroom/retail facility.

Section II. Duties & Areas of Responsibility:

The primary duties of the Sales Support Coordinator consist of, but are not limited to, the following:

Track all projects (project data, statuses, updates, etc.)

Work w/lighting sales consultants to stay on top of projects

Assist lighting sales consultants in the preparation of quotes, proposals, sales orders, and coordination with material deliveries to meet construction deadlines

Provide showroom sales assistance to project clients when lighting sales consultant is unavailable

Identify gaps in project timelines

Notify lighting sales consultants regarding upcoming deadlines during the life of the project

Proactively escalate issues if/when time markers are not tracking to deadlines

Change order follow up - assist the team in identifying missing change orders

Follow up with appropriate contacts to expedite return of missing change orders, to minimize risk of delayed billing or collection

Track and follow up on waivers as required by customers, working with Corporate AR.

Follow up on projects w/30-day terms via calls and emails

Create and maintain New Project Checklist

Create checklist (capturing all steps from start to finish), and modify as needed

Assist with gathering new project information internally and externally

Ensure all required documentation/information is gathered and distributed to all parties involved in the project

Set up project in the system (P21), capturing all billing data, tax info, contacts, etc.

Ensure billing can begin at time of shipment

Ensure payment of cash sale transactions, and accurate recording in the system

Develop and maintain relationships with internal/external customers and vendors

Participate in project meetings and project site meetings, where applicable

Other duties, as assigned; including reconciling daily store cash reporting, maintaining store Share Drive folders as necessary and assisting Corporate AR and AP with documents as necessary

Section III: Necessary Skills and Attributes:

3+ years project coordination or project administration experience preferably in construction building materials industries (or closely related field)

Outstanding organization skills and attention to detail

Proven outstanding customer service/support skills

Excellent verbal and written communication skills

Strong time management and planning abilities

Ability to assess and prioritize (with flexibility to change course as needed)

Tenacity & persistence to overcome obstacles and achieve objectives

Excellent interpersonal, and collaborative skills

Proven problem resolution and decision-making skills

Professional demeanor

Intermediate Microsoft Office skills (Word & Excel)

Ability to learn products & processes quickly

ERP experience helpful (P21)

Ability to work well both independently, and in team settings

High School diploma or GED

Section IV: Physical Requirements:

Visual acuity required to read computer screens, written documents, inspect materials, products, etc.

Ability to speak and hear on the phone

Must be able to work sitting, standing, stooping, bending, and in squatting position

Manual dexterity required for computer work, to handle materials, supplies, etc.

Ability to lift up to 10 lbs.

Ability to work established business hours (generally Mon. - Fri. 8 a.m. to 5 p.m.)

Note : The statements herein are intended to describe the general nature & levels of the work performed by employees, but are not a complete list of responsibilities, duties, & skills required of personnel so classified. Furthermore, they do not establish a contract for employment & are subject to change at the discretion of the employer.

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Sales Support Administrator jobs in Dallas, TX, United States

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