Sr. /Operations Associate, Launch & Accounts

Dallas, TX, United States

Job Description Job Description Every day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to their promise of making the lives of all healthcare staff easier.

Athelas' mission is to once again make health the focus of healthcare by using AI and automation to eliminate distractions and keep providers connected to their patients throughout the care journey.

The Athelas suite of automated and AI-enabled hardware, software, and services results in happier and healthier patients, less time wasted on administrative tasks, safer staff, and more reliable insurance reimbursements. Since merging with Commure, our growing suite of solutions now includes:

Patient Engagement - Commure Engage empowers providers to connect with their patients throughout the care journey, reducing no-shows and improving health outcomes

Workflow Automation - PatientKeeper and other workflow tools automate repetitive tasks, allowing healthcare workers to spend more time with patients

Staff Safety - Commure Strongline protects staff from workplace violence by empowering them to call for help to de-escalate potentially violent situations

At-Home Monitoring - Athelas Care Management offers a suite of remote sensors that allow doctors to bring healthcare into the home, saving lives through early intervention

Billing Solutions - Athelas RCM offers AI-driven, full-cycle revenue cycle management solutions that optimize claims submission, ensuring insurers pay every dollar they owe for work performed by healthcare providers

Automated Dictation - Athelas Scribe utilizes the power of LLMs to record and automatically summarize appointments, saving doctors countless hours every day

Athelas takes a provider-focused approach to healthcare and the healthcare industry has noticed. We’ve grown more than 500% year over year for three consecutive years. We support more than 250,000 clinicians and staff and hundreds of thousands of patients across hundreds of care sites. And we’re just getting started. Backed by General Catalyst, Sequoia, and many other leading investors, Athelas & Commure is positioned to be the defining healthcare tech company of the next 15 years.

If you're eager to advance our mission to make health the focus of healthcare, come join us!

Dallas, TX, Denver, CO, or Lehi, UT preferred, but remote OK.

Primary Responsibilities

Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch.

Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering and other Operations teams, to provide an exceptional experience for every customer.

Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

Breakdown hairy, challenging business problems

Own execution and outcomes

Drive operational metrics (process throughput, defect rate, etc.)

Understand the business in-and-out to be proactive about solving emerging problems

Key Qualifications

Strong technical mindset to spec and deliver on product/process improvements

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Athelas' best practices.

Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.

Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.

SQL required or robust analytical experience (ex. finance, consulting, etc.)

Who You Are

2-3 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company

Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience.

Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

Nice to Have:

Proficient in Retool, Google Suite

Experience in the RCM (Revenue Cycle Management) space

Why You’ll Like Working with Athelas

Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

Technology Focus: Revolutionizing how technology can be used in the healthcare industry

Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.

Compensation Range: $60K - $80K

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