Senior Lead Site Reliability Engineer_

Jefferson City

**About Lumen**

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

**The Role**

Operates company's complex high traffic, business critical internet site communications and/or network-based (cloud) product systems. Plans, designs, and implements scalable local and wide-area network solutions between multiple platforms and protocols (including IP and VOIP). Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors. Develops tools to automate the deployment, administration, and monitoring of a network system.

**Location**

Work Location - Work from Home within the U.S.

**The Main Responsibilities**

+ Acts as a Subject Matter Expert (SME) for enterprise applications as well as their various hosting environments for organizational projects that involve internal customers, including Application Support, Business and Development teams.

+ Ensures enterprise applications are always running effectively, which includes continuous monitoring and alerting with organizational toolsets and ensuring every reasonable effort is made to restore service as quickly as possible in the event of an outage.

+ Responds to non-critical production issues in a timely and proactive manner to ensure they are resolved before impacting the business in a more profound way the escalates into a critical situation.

+ Alerts and accurately reports KPI's on systems status and availability with tuning recommendations if appropriate at regular intervals using log and APM analysis (IE uptime, Mean time to repair, Mean time between repairs, Probability of failure, etc.).

+ Creates detailed design and runtime (runbooks) documents for associated solutions built around current and new technologies.

+ Maintains up-to-date configuration documentation, diagrams, SOPS, work/incident tickets, training materials and other supporting documentation.

+ Provides and implements solutions for application automation and configuration management using orchestration tool sets such as Jenkins to streamline assembly and deployment, reducing delivery time and reduce errors (commonly known as CICD).

+ Ensures effective release management, change management and quality assurance in project lifecycles are maintained for applications using an ITIL centric approach.

+ Engages and collaborates regularly with infrastructure engineering, software engineering, quality assurance, and other organizational teams (both IT and non-IT) to provide status updates and work on both tactical and strategic plans.

+ Demonstrates various application environment tuning abilities, and able to provide solutions to capacity requirements involving those components (JVM, Web Containers, DB Connections, HTTP servers, etc.).

+ Manages production and non-production environments effectively and accounts for differences in each environment for the purposes of deployments, functional testing, and load testing.

+ Participates and/or leads blameless postmortem incident response sessions to work with teams to determine RCA and long-term recommendations for remediation to infrastructure and application code.

+ Ensures adherence to configuration and operating best practices and standards.

**What We Look For in a Candidate**

Required:

+ Bachelor’s degree or equivalent in engineering, computer science, or related field.

+ 10+ years of related experience required.

+ 2+ years' previous experience with DevOps, GIT, CICD and/or related certifications.

+ 6-8 years of previous experience working with Java/J2EE, Microservices, Spring, SpringBoot, REST APIs, Postman.

+ Experience with an APM solution: AppDynamics (preferred), Dynatrace.

+ Experience working with infrastructure-based technologies (Load balancers, SSL, API Gateways, DNS, etc.).

Preferred:

+ Experience with AIOps tools like Splunk and Big Panda.

+ Experience with supporting containerized or cloud applications.

**Compensation**

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

**Location Based Pay Ranges**

**$111480 - $148630** in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

**$117340 - $156450** in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

**$123210 - $164280** in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

**$129080 - $172100** in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 333806

**Background Screening**

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (umen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

**Equal Employment Opportunities**

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

**Disclaimer**

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

**Salary Range**

**Salary Min :**

111480

**Salary Max :**

172100

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (umen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (om)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.