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Northeast Scottsdale Auto Group Inc
Scottsdale, AZ, United States
Job Type Full-time Description Who We Are We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion. Job Description: The Service Writer serves as the liaison between customers and t
Job Source: Northeast Scottsdale Auto Group IncNortheast Scottsdale Auto Group Inc
Paradise Valley, AZ, United States
Job Type Full-time Description Who We Are We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion. Job Description: The Service Writer serves as the liaison between customers and t
Job Source: Northeast Scottsdale Auto Group IncMidas SCOTTSDALE
Scottsdale, AZ, United States
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service writers to manage and direct all service department activities of a retail stor
Job Source: Midas SCOTTSDALEMidas
Tempe, AZ, United States
Automotive Service Advisor We are currently searching for an Automotive Service Advisor for a HIGH VOLUME automotive shop to achieve POSITIVE SALES RESULTS. Key job responsibilities include: They ensure customer satisfaction and retention through sales and top-notch customer service. -Two (2) years experience writing automotive service. -Superi
Job Source: MidasMidas
Scottsdale, AZ, United States
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are looking for automotive service writers to manage and direct all service department activities of a retail stor
Job Source: MidasFranklin Energy
Scottsdale, AZ, United States
Description Position at Franklin Energy COMPANY Summary As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To
Job Source: Franklin EnergyChristian Brothers Automotive
Scottsdale, AZ, United States
Job Description Job Description Company Description Christian Brothers Automotive Benefits: OPENING SUMMER 2024! Closed Every Weekend To Spend Time With Family & Friends Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar Paid Vacation & Paid Holidays Healthcare Benefits Available Matching Retirement Plans On-Going Trainin
Job Source: Christian Brothers AutomotiveFreedom Powersports
Mesa
RideNow Powersports, a subsidiary of RumbleOn, is looking to add a Service Technician to our Mesa location! If you are seeking an opportunity to work in a cool environment with cool people, look no further! We offer growth potential, unlimited resources through our network of over 50 dealerships around the country, and a constant flow of inventory
Job Source: Freedom PowersportsFountain Hills, AZ, United States
Job Type
Full-time
Description
Who We Are
We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion.
Job Description:
The Service Writer serves as the liaison between customers and the automotive service technicians. They are responsible for accurately documenting customer concerns, estimating repair costs, scheduling service appointments, and ensuring timely completion of repairs. The Service Writer also communicates with customers regarding service recommendations, updates on repair progress, and final invoices. Exceptional customer service skills, automotive knowledge, and organizational abilities are essential for success in this role.
Key Responsibilities:
Customer Interaction:
Greet customers warmly and listen to their concerns regarding vehicle issues.
Document customer concerns accurately and thoroughly.
Explain service recommendations to customers in a clear and understandable manner.
Provide estimates for repair costs and obtain customer approval before initiating repairs.
Scheduling and Coordination: Schedule service appointments based on technician availability and customer preferences.
Coordinate with service technicians to ensure timely completion of repairs.
Prioritize service orders based on urgency and customer needs.
Documentation and Record Keeping: Maintain accurate records of customer interactions, service requests, and repair orders.
Document any additional repairs or changes to the initial service request.
Prepare final invoices and review them with customers upon completion of repairs.
Communication: Communicate effectively with service technicians to relay customer concerns and repair instructions.
Provide regular updates to customers regarding the status of their vehicle repairs.
Address any customer concerns or complaints promptly and professionally.
Technical Knowledge: Possess a basic understanding of automotive systems and repairs.
Stay updated on product knowledge and service procedures for various vehicle makes and models.
Assist customers with basic technical questions and concerns.
Requirements High school diploma or equivalent; additional education or training in automotive technology is preferred.
Previous experience in a customer service role, preferably in the automotive industry.
Strong communication and interpersonal skills.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer software applications for scheduling and record-keeping.
Attention to detail and accuracy in documenting customer information and service orders.
Knowledge of automotive systems and repair procedures is a plus.
Work Environment:
The environment can be busy and may involve occasional exposure to noise and vehicle fumes. The role requires standing, walking, and occasional lifting or moving of vehicle parts or equipment.
Benefits:
• 5-day work week
• Closed on Sundays
• Health Insurance
• Employer Paid Life Insurance
• Dental Coverage
• Vision Coverage
• 401(K) With Match %
• Paid Vacation
• Paid Holidays
• Paid Sick Days
• Provided Uniforms
• Company Funded Continued Training
Email Alert for Service Writer jobs in Fountain Hills, AZ, United States
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