Service/Project Engineer Charlotte NC

Charlotte, NC, United States

Job DescriptionJob Description

Welcome to Ford AV, a realm where the passion for audio, video, lighting, music, and technical prowess intersect to craft unforgettable experiences. If you're someone who finds joy in AV and has immersed yourself in the technical intricacies, we invite you to join us on an exhilarating journey. Explore the perfect harmony of your skills and creativity as we embark on a quest to redefine the intersection of technology and art in the world of AV entertainment. This is more than a job posting; it's an invitation to bring your expertise to a stage where innovation and passion converge seamlessly. Join us today!

Why Ford AV?

Ford AV is America’s leading audiovisual solutions integrator. With over 50 years of experience, we are the complete technology provider for the nation’s top enterprise brands for design, installation, and service of professional sound systems, AV systems, video conferencing systems, networks, and security surveillance systems. Ford AV strives for excellence in all aspects of our work and brand including offering competitive compensation, benefits, and perks for our team members.

Career Growth Opportunities

Continued Education Opportunities

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability

Life Insurance

Paid Time Off

401K w/company match

Employee Referral Bonus Program

What you will be doing:

As the Service Engineer, you'll play a crucial role in ensuring seamless operations of the A/V systems. Your responsibilities extend beyond routine maintenance to troubleshooting operational issues. Additionally, you'll be installing firmware upgrades and promptly addressing system outages. Your diverse tasks also include answering user queries, performing weekly system checks, configuring system silencing events in accordance with City guidelines, and ensuring a comprehensive daily work log submitted monthly to the City or as requested.

What we are looking for:

· Associate Degree or higher in Electrical Engineering required.

· Experience with basic network troubleshooting required.

· Experience in providing technical support for A/V systems and collaboration tools.

· Strong troubleshooting skills in identifying and resolving operational issues.

· Knowledge of firmware upgrades and patches installation on A/V equipment.

· Excellent communication and interpersonal skills to assist end users effectively.

· Experience with system silencing events and adherence to specified guidelines.

· Capability to escalate and collaborate on unresolved issues within the organizational structure and or manufactures.

· Detail-oriented with the ability to maintain an organized daily log of work performed.

Other Information you need to know:

· Drug Testing: Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result.

· Physical Requirements: The physical requirements of this role play a pivotal role in ensuring job performance and success. The employee will be engaged in extended periods of sitting while operating a wide range of office equipment. While the work primarily involves sedentary tasks, there may be occasions that call for standing, walking, reaching, talking, hearing, and move objects weighing up to 20 pounds. It is essential for employees to possess proficiency in utilizing standard office tools like computers, printers, and telephones. Furthermore, adequate manual dexterity and eyesight are necessary to effectively handle tasks involving reading, writing, interpreting, and managing paperwork with precision and efficiency.

In a typical office setting, the employee will communicate and engage with minimal exposure to excessive noise or adverse environmental conditions. Although the role mainly takes place indoors, there might be occasional exposure to outdoor elements such as heat, cold and environmental elements.

· EOE/AA/M/F/D/V

Key Words :

Audio, Video, AV, A/V Integration, network, firmware, troubleshooting, customer service, technology maintenance,Electrical Engineering,

Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/ Company DescriptionEstablished in 1973, Ford AV employs 550+ with offices across the United States. As an AV commercial integrator, Ford installs systems in arenas, airports, entertainment venues, houses of worship, healthcare facilities, corporate offices, schools and even stadiums. Typical AV systems include digital signage, video walls, sound systems, and videoconferencing. In addition, Ford designs intricate lighting systems for performance halls and broadcast television. Ford also installs network operation centers (NOC) for telecommunication providers and systems within command and control rooms for the US military. Most systems are digital, controlled using software designed by Ford’s engineers and consistently monitored by two dedicated software development teams. Recognized as one of the top audio-video integrators in the nation, Ford AV is known for installing some of the largest and most complex AV projects for ExxonMobil, AT&T, Houston Intercontinental Airport, State Farm, Fannie Mae, Apple, Denver International Airport, Broncos Stadium, U.S. House of Representatives, and the Cyber Warfare Integration Center for the U.S. Military. You can learn more about Ford AV's projects here: https://www.fordav.com/industries/

#J-18808-Ljbffr