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Navy Mutual
Arlington, VA, United States
**Customer Service - Customer Service Specialist** Arlington, VA, USA Req #66 Thursday, January 27, 2022 Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our teams efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outst
Job Source: Navy MutualHeartline Fitness
Rockville, MD, United States
As a Customer Service Specialist you will be responsible for taking care of Heartline Fitness Systems customer success standards, the incoming calls/emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. Heartline Fitness Systems uses an a
Job Source: Heartline FitnessBanner Corp.
Washington, DC, United States
** Customer Service Specialist** **Job Category****:** Mortgage Loan Operations **Requisition Number****:** CUSTO004449 Showing 1 location **Job Details** **Description** **Customer Service Specialist** **Opportunity Overview** As a **Customer Service Specialist** at Banner Bank you will provide positive, professional, and co
Job Source: Banner Corp.Amentum
Chantilly, VA, United States
Receive all service calls and work order requests telephonically, classified network or in person from a wide range of customers, and enter and retrieve information from the automated New Scale database and transfer into computerized MAXIMO work management and tracking system, and/or on manual logs. Responsibilities Handle all inbound and outboun
Job Source: AmentumBanner Corp
Washington, DC, United States
** Customer Service Specialist** **Job Category****:** Mortgage Loan Operations **Requisition Number****:** CUSTO004670 Showing 1 location **Job Details** **Description** **Customer Service Specialist Opportunity Overview** **What we offer** * Excellent starting salary plus incentives * Comprehensive employee benefits package, including medical, de
Job Source: Banner CorpHajoca Corporation
Manassas, VA, United States
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its hist
Job Source: Hajoca CorporationFerrellgas
Washington, DC, United States
Overview Ranked among Forbes Best Employers in America 2017, Ferrellgas knows dedicated superior service starts with supported employees. Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from yo
Job Source: FerrellgasUnited States Senate
Washington, DC, United States
Customer Service Specialist #763 Department: Support Operations Work Hours: 8:30am-5:30pm Pay Grade Range: $61290-$107311 Remote Work Status: Onsite FLSA Status: Non-Exempt Posting Date Range: 6/12/2024-6/26/2024 This vacancy announcement closes at 7pm EST. Late applications will not be accepted. JOB OVERVIEW The Senate Sergeant at Arms (S
Job Source: United States SenateReston, VA, United States
Position Title: Customer Service Specialist
Location: Reston, VA
Duration: 3-6 months assignment
About the Opportunity
As a Customer Service Specialist you are responsible for speaking with our customers: students, educators and higher education staff; answering questions and requests specific to client's assessment programs. Key support is preparing our partners for both in-person/paper and pencil and digital assessments, you ensure they have the information and resources they need to successfully administer client assessments. For other educators and higher education partners you assist with ensuring they have the access and support needed for online tools. You have a knack for asking the right questions to pinpoint a client's needs and for helping guide customers to the policies and resources needed to resolve their questions and challenges. When our customers, schools, district, state, and higher educator professionals have a positive customer experience and smooth test administration, it's because of the exceptional customer service you provided!
Responsibilities:
Customer Service (85%) Be an expert in Client policy and processes that impact customers and the operational procedures necessary to resolve customer inquiries.
Respond to customer inquiries and test day issues via telephone and e-mail in a manner consistent with Client policies, procedures, and competencies.
Instruct customers on how to order Client assessments and products.
Building relationships across internal customers to meet support needs.
Process orders and capture payments from student, educator, and higher education customers.
Process billing requests for select lines of business.
Manage assigned cases within service level commitment and perform customer follow up as needed.
cknowledge and address all customer inquiries on time.
Special Projects and Assignments (15%) Provide operational readouts and status on customer inquiries and trends within Client and/or externally with customers.
ssist with customer outreach for special projects.
Provide input to the voice of the customer initiative helping to drive continuous improvement and improved customer experience.
Perform other related duties and projects as assigned.
Required Skills: Minimum 1- 2 years customer service experience and ability to handle high volume call and email inquiries.
Experience supporting K-12 educational customers, higher education, or unique contractually required support.
Solid organizational, time & task management skills that enable you to work within aggressive timelines and with extremely sensitive assessment cases.
Flexibility and desire to quickly adapt to new methods and learn new methods and tools.
Strong problem-solving ability: able to ask the right questions and identify the proper solutions.
passion for supporting educational and career opportunities for millions of students.
Excellent verbal and written communication skills to effectively communicate policies and resolutions.
bility to learn multiple customer service and operational system applications.
Knowledge of various tools: Microsoft Office (required), Smartsheets (preferred), Salesforce (preferred).
ssociate degree (preferred).
Email Alert for Customer Service Specialist jobs in Reston, VA, United States
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