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Fiserv
Marietta
**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your c
Job Source: FiservConfidential
Atlanta, GA, United States
SVP, Customer Success About the Company Leading provider of CRM solutions & business management software Industry Computer Software Type Public Company Founded 1999 Employees 10,001+ Categories Analytics CRM Enterprise Software SaaS Cloud Computing Customer Relationship Management Software(CRM) Enterprise Resource Planning Software(ERP) Enterprise
Job Source: ConfidentialImprovado Inc.
Atlanta, GA, United States
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Job Source: Improvado Inc.Appvault
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AppVault specializes in groundbreaking recruitment software solutions providing a holistic approach to engaging, hiring, and retaining talent. We take steps to fully understand a client's culture, messaging, and brand to provide cutting-edge recruitment SaaS based solutions to leading B2B brands around the country. Our mission is to proactively su
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Job Source: ImprovadoBoxercraft
Mableton, GA, United States
Job Title: Customer Success Specialist FLSA Non- exempt Position Type: Full-Time Department: Customer Success Reports to: Director of Customer Success and Engagement Core Focus The Customer Success Specialist will be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a l
Job Source: BoxercraftLumen
Atlanta, GA, United States
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. Lumen’s commitment to workplace inclusion and employee s
Job Source: LumenNuvei Corp
Atlanta, GA, United States
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow. WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept ne
Job Source: Nuvei CorpMableton
Job Title:
Customer Success Specialist
FLSA
Non- exempt
Position Type:
Full-Time
Department:
Customer Success
Reports to: Director of Customer Success and Engagement
Core Focus
The Customer Success Specialist will be responsible for resolving any emerging non key account customer problems with accuracy and efficiency. This role acts as a liaison between non key account customers, Sales, Operations, Accounting, Production Art, and Design, with a primary focus on building customer relationships and issue resolution. The Customer Success Specialist will also support the market with sales related customer administrative functions.
Job Description
Role and Responsibilities
+ Exceed customer expectations via responsiveness, providing updates, and resolving customer concerns
+ Regularly exercise independent judgment and discretion when interacting with all accounts and determining customer needs
+ Serve as support of non-key accounts via email, and phone
+ Responsible for tracking, updating and following up on customer orders
+ Communicate trends to sales and operations leadership
+ Assist with new customer onboarding
+ Provide clear, detailed briefs to internal teams around customer concerns/issues
+ Ability to answer up to 70 calls per day (during peak season)
+ Maintains high levels of customer satisfaction and loyalty with customers
+ Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
Key Competencies
+ Embodies a We-vs-Me mindset and daily personifies the Boxercraft values
+ Proven track record of exceptional performance, high productivity and meeting deadlines
+ Outstanding customer-focused account management skills and customer support experience
+ Proven ability to multitask and work under pressure and build ongoing relationships
+ Strong problem solving and analytical skills to deliver customer-focused solutions
+ Infectious sense of enthusiasm, fun, and imagination associated with a group committed to developing the best client experiences in the world
+ Excellent analytical, communication, and partnership skills
+ Motivated, confident, self-sufficient, goal oriented, and driven
+ Well organized and consistently meets deadlines
+ Positive, clear, and professional written and phone communication skills
+ Proficient with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
Qualifications and Education Requirements
+ 2 years Associate’s degree, Bachelor's degree preferred
+ 2+ years Customer Service experience
+ 1 - 2 yrs of Account management experience required
Physical Requirements
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and filing cabinets. The position will include a possible 5-10% warehouse assistance as needed during peak season.
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