Special Programs Manager
Memphis, TN, United States
Description
Memphis Sports and Events Center is accepting applications for a Special Programs Manager. The Special Programs Manager will drive traffic and revenue in the categories of Ninja, Esports, Camps, and Parties. The Special Programs Manager will report dually to the General Manager on overarching strategy and execution, and to the Sr. Programs Director for day-to-day operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ninja
Champion the new Ninja 901 Adventure Course, a custom-built play structure featuring over 40 fun and challenging obstacles and a second level clip-and-climb.
Develop and execute strategies to capture MSEC tournament and event attendees while also drawing customers to the facility for standalone visits during operating hours.
Develop and execute a field trip strategy to attract large group bookings among schools, camps, leagues and other organizations.
Manage part-time attendants, ensuring guest admissions are properly processed, that equipment is well-maintained and that the course is used safely.
Esports Champion the new Esports Lounge, which features over 20 individual gaming stations and the hottest gaming titles.
Develop and execute strategies to capture MSEC tournament and event attendees while also drawing customers to the facility for standalone visits during operating hours.
Cultivate relationships with local esports teams and clubs, including those at local schools and universities, to maximize opportunities.
Research, in order to create down the line, in-house programs such as camps, leagues and clubs.
Manage part-time attendants, ensuring guest admissions are properly processed, that equipment is inventoried and well-maintained and that technical issues can be quickly resolved.
Camps Manage all aspects of MSEC "run-n-fun" camps, which are offered weekly during summer, winter break, spring break and other days off from school.
Develop fun and compelling daily schedules that enrich participants and increase their likelihood to participate in future camps and other MSEC programs.
Represent MSEC at local camp fairs and other youth/family-oriented functions.
Manage seasonal camp staff, ensuring all are well-trained and uphold MSEC programming standards.
Solicit and manage relationships with vendor (aka third-party run) camps to maximize venue utilization.
Parties Create, promote and sell exciting package options that incorporate play, F&B and various upgrade opportunities.
Field booking inquiries and maintain the party calendar.
Actively solicit the existing MSEC customer base (i.e., youth league and camp participants) as well as those out in market.
Manage party hosts, ensuring each delivers a fun and memorable party experience as assigned.
Miscellaneous Regularly produce attendance and financial reports to assess performance by category.
Collaborate with the corporate Marketing team on all promotional assets, including content capture for social media.
Collaborate with the F&B Director on catering orders, participant lunches, snacks and specials, as applicable.
Serve as Manager On Duty during assigned, rotating shifts.
Other duties as assigned.
Requirements Minimum 2-3 years experience in revenue generation, program development and execution.
Experience in managing groups of children, such as that from working at camps, in schools, within parks & recreation departments or at sports/entertainment venues similar to MSEC.
Ability to provide high levels of energy, enthusiasm and positivity within assigned categories.
Excellent customer relation skills.
Excellent communication skills, both verbal and written.
Ability to multitask and to maintain focus in a high-volume, fast-paced environment.
Ability to work irregular shifts, which may include days, evenings, weekends and, occasionally, holidays.
Ninja/Parkour/Climbing and/or Esports/Gaming experience is a major plus, but not required. (Will train.)
WORK ENVIRONMENT
Environmental Setting
The Special Programs Manager normally works in a climate-controlled office environment. Occasional exposure outside natural environmental conditions (heat, cold, humidity) may be required. Frequent exposure to high noise levels is required (spectator noise during tournaments, etc).
Physical Demands
The following are the expected physical demands of the position (reasonable accommodations for persons with differing abilities will be made if necessary): Sitting: Frequently (>33% - Standing: Frequently (>33% - Walking: Frequently (>33% - Talking: Constantly (>66%)
Hearing: Constantly (>66%)
Lifting: Occasionally ( Reaching: Occasionally ( Bending/Stooping/Kneeling: Occasionally (
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.