Branch Manager

Atlanta, GA, United States

** Branch Manager**

**Job Category****:** Branch Banking **Requisition Number****:** BRANC003332 Showing 1 location **Job Details**

**Description**

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, youll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customers needs. **When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.** At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our and how you can bring it to life as an Ameris Bank teammate.

The Branch Manager oversees all Branch operations and leads a team in execution of sales and service goals. The position is responsible for planning and directing all branch functions ensuring compliance, operational and customer service excellence. The Branch Manager leads a team which may include Tellers, Personal Bankers, Assistant Managers and Team Leaders and is responsible for assessing skillsets, assigning resources and serving as a coach to drive team and individual performance. The position is responsible for attainment of Branch objectives and goals and demonstrates the Ameris Vision, Purpose, Expectations and Values.

**Essential Functions, Duties, and Responsibilities:**

* Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.

* Implements strategy, assesses and monitors performance, motivates and manages a team to meet and exceed service and sales goals as outlined by Bank leadership.

* Recruits, trains, coaches, leads, schedules, motivates and evaluates the work of a team which may include Tellers, Personal Bankers, Assistant Managers and Team Leaders.

* Responsible for optimizing use of resources to meet operational needs of the Branch.

* Implements Proactive Branch Management process.

* Demonstrates effective sales strategies to attract, expand and retain customer relationships and guides Personal Bankers to achieve sales objectives through action planning.

* Oversees the customer experience within the Branch assessing customer and employee feedback, identifying opportunities for improvement, researching and resolving complex problems to ensure customer service excellence.

* Manages Branch safety, security and compliance, protects against criminal or fraudulent activity, risk or exposure and performs regular audits of vault and teller cash maintaining signed records.

* Represents the Bank in business development efforts and at networking and community functions.

* Ensures regular communication with Bank leadership.

* Maintains knowledge of banking products, programs, services and promotions.

* Leads training and staff meetings.

* Approves policy exceptions within authorized limits.

* Responsible for achievement of Branch objectives, service and sales goals as set by Bank leadership.

* May perform all service and sales functions of the Branch as needed.

* Practices ethical sales behaviors in accordance with Ameriss core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services.

* Always acts in the best interest of the customer when offering additional products and services

* Other duties as assigned

**Required Knowledge, Skills and Competencies:**

* Able to be flexible and supportive reacting swiftly to change and adjusting priorities. Able to positively and proactively lead change management initiatives.

* Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor and retain a high performing team.

* Ability to meet and exceed established targets

* Able to effectively and persuasively express self, using language and grammar in a professional manner.

* Able to plan, schedule and organize a professional schedule to achieve strategic goals within or ahead of established time frames.

* Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact.

* Able to provide a high level of interactive service to others, building relationships and addressing identified needs.

* Computer proficiency.

* Knowledge of banking policies and procedures.

* Demonstrated ability to meet or exceed sales and service goals.

* Ability to analyze local market, identify prospects, develop and execute sales techniques and strategies.

**Industry and Work Experience:**

* 3 or more years of retail banking experience

* Supervisory or leadership experience

* Successful sales management and business development experience

* Experience in branch operations

* Experience in consumer credit

* Intermediate PC proficiency

* Intermediate proficiency in Google Docs and Microsoft Office products

**Academic:**

* High school diploma or GED required

* Bachelors degree or equivalent combination of education and experience required

Disclaimer:

*The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.*

*All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.*

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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