Application Support Specialist
Wayne, NJ, United States
Application Support Specialist
IT Job Type Full-time Description The Application Support Specialist will be responsible for helping support the Business Systems Manager to provide information analysis for our operations and executive staff. They will provide development support to ADs meetings, surveys, and programs on our private website.
In addition to the above, this position will be the first line of support for our Members and Suppliers, related to phone and email questions and inquiries, involved with our Private Website, Market Planning, On-boarding, Reports, Customer surveys, etc. This individual will be a very important part of our Members and Suppliers experiencing a high level of satisfaction from AD, especially in those situations where they need immediate assistance to solve a problem with ADs systems, processes, information.
**Primary Responsibilities:**
- Collaborate with other members of ADs IT Department on projects and share responsibility for systems integrity, availability, security and access.
- Evaluate customer needs/issues, analyze business processes, assist in evaluating alternatives, and determine appropriate solutions with staff and users.
- First line support of Private Website and Market Planning customer service call center
- Manage key IT tasks for recurring AD operational functions
- Provide support for various ad-hoc data and report requests utilizing SQL
- Other duties as assigned
Requirements
- Bachelors degree in Business Administration, Information Systems or related field.
- 1-3 years Information Technology experience
- Equivalent combination of education and experience will be considered.
**Knowledge, Skills & Abilities:**
- Ability to understand the companys general business functions and have a conceptual understanding of each divisions/departments activities.
- Basic understanding of relational databases and SQL.
- Working knowledge of data extraction, transformation and loading using SQLVerbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Knowledge of software support and help desk application and procedures. Salesforce CRM experience preferred
- Strong learning, problem-solving and analytical skills.
- Consistently demonstrates a high level of integrity and professionalism.
- Ability to manage multiple priorities and meet deadlines.
- Knowledge of QA and testing skills; familiarity with various testing methodologies
- Beginner to intermediate level excel capabilities.
**Additional Comments:**
- Travel: Occasional local travel and infrequent air travel.
- Physical: Must be able to lift and carry equipment weighing up to 25 lbs
- Our standard business hours are Monday - Friday from 8 a.m. - 5 p.m. This role is based out of our corporate office in Wayne, PA. Our current hybrid schedule is Mondays & Fridays are remote and Tuesdays, Wednesdays and Thursdays in the office.
#J-18808-Ljbffr