Customer Success Manager - West Coast
, CA, United States
Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk. You’ll Spend Your Time: Building strong external partnerships with your customer base to help pro-actively mitigate the risk of churn
Collaborating internally with a wide variety of departments
Develop a technical understanding of our core product suite and assist customers with adoption and feature utilization
Managing proactive and reactive communications
Participating in risk-mitigation activities alongside your Customer Development Manager
Essential Skills and Experience: 4 year degree preferred
3-5 year’s work experience in a relevant role with at least 1-2 years managing mid-market level accounts, preferably in a security focused SaaS organization.
Strong customer, partner and market orientation in software and subscription services
SAAS company experience in cybersecurity space is preferred
Experience working with multiple levels of customer stakeholders – technical admins, c-level executives, legal, and compliance teams
Great communication skills – verbal and written, ability to communicate clearly and effectively
Ability to collaborate and plan strategically with sales counterparts to directly assist and contribute to NRR and D&C
Ability to travel up to 25%
For CA and WA Residents: The US base salary range for this position is $76,800 - $115,200 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for bonus, incentive plans, and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered. #LI-ND1 #LI-Remote Why Mimecast? We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way. And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders. Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose. DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [email protected]. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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