IT Support Specialist
Portland, OR, United States
**IT Support Specialist**
at Swift Portland, Oregon, United States ****Who we are looking for:****
At Swift, technology is at the heart of everything we do, and it is Swift ITs mission to enable everyone to collaborate, create and thrive.
Based in Portland, this role provides technical support to an exciting creative, technology and production business.
Youll be helping to continue to integrate Swift into the wider Wunderman Thompson / WPP organization. This will involve working with the regional and global teams to implement changes and ensure that they are successful.
****What youll do:****
* Provide technical support to both Wunderman Thompson and Swift employees, in-person and remotely as required to resolve helpdesk support tickets.
* Provision, deploy and support both Wunderman Thompson and Swift employees using Mac OS laptops and desktops platforms.
* Provision, deploy and support both Wunderman Thompson and Swift employees using Windows OS laptops and desktops platforms.
* Provision, deploy and support Wunderman Thompson and Swift employees using iOS and Android mobile devices.
* Assist with Wunderman Thompson and Swift employees onboarding and offboarding orientation and processes management.
* Have strong working knowledge and experience using Jamf Pro to push new software, updates and policies to users devices as requested.
* Support Wunderman Thompson and Swift employees with using software platforms such as Okta Authentication, O365, MS TEAMS, G Suite, and Adobe Creative Cloud, JAMF, Sophos, Active Directory, Zendesk, and Mac for the end-user machines.
* Provide Audio/Video and conferencing solutions and support for Wunderman Thompson and Swift employees as required.
* Manage, maintain, and track Wunderman Thompson and Swift technology using our WPP-ITs asset management system.
****Who you are:****
* **Open |** We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
* **Optimistic |** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with confidence: to try the new and to seek the unexpected.
* **Extraordinary |** We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we deliver extraordinary every day.
****What youll need:****
* Ability to work both Independently and as a team member as required
* Comfortable with being the face of IT in your office, being the support person for local users to communicate with
* Ability to translate complex technical terms to non-technical users in a cohesive manor
* Ability to multitask, providing IT technical support to users while supporting IT project work
* Supporting all types of technology, including laptops, desktops, printers, mobile devices and other peripherals
* Experience utilizing ticketing and inventory management systems
* Strong customer service skills, including verbal and written communication skills
* Curiosity of how technology works and how people use it
* Experience with Okta, JAMF, Office O365, MS TEAMS, Zendesk, Sophos, Inventory management system is a plus
* Familiarity of basic IT and computer security practices is a plus
****Who we are:****
Swift is a strategic creative agency that lives and breathes digital, leading brands forward with a groundbreaking combination of insights and ideas. We are hyper-focused on delivering campaigns that get results. Our client roster includes Gatorade, Google, PayPal, Venmo, and TikTok.
We aim to build an inclusive culture where differences are used to inform better creative, strategic and business decisions. We actively seek diversity of beliefs, backgrounds, education and ways of thinking. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.
*****Swift is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age or disability. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.*****
*For example: wheelchair accessibility, mother's room, etc.*
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