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Flexential
Charlotte, NC, United States
Job Description: This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates
Job Source: FlexentialPenn Foster
Charlotte, NC, United States
Company Description Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a bett
Job Source: Penn FosterUnite Us
Charlotte, NC, United States
Note about location: This is a remote, work-from-home position with regular travel expectations. Applicants must be physically based in the great state of North Carolina to be considered due to the local customer portfolio covered. About the Role : Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facin
Job Source: Unite UsCharger Logistics
Charlotte, NC, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsPolar Analytics
Charlotte, NC, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsDebtBook
Charlotte, NC, United States
Debtbook is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Fifth Asset, Inc. is NOT a municipal advisor. In providing its data and technology solu
Job Source: DebtBookMoney Fit by DRS
Charlotte, NC, United States
We’re looking for a Customer Success Manager to join us here at Sign In Solutions. As our Customer Success Manager, we are looking for someone with a background in enterprise customer relationship management, dedicated to providing impactful solutions that result in highly successful accounts enabling strong adoption, renewal and upsell. This is
Job Source: Money Fit by DRSOPENLANE
Charlotte, NC, United States
Who We Are At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 30 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to fo
Job Source: OPENLANECharlotte, NC, United States
Join Basware as a Customer Success Manager , where you'll drive the seamless adoption & success of Basware products with some of our most strategic customers. As a trusted advisor, your role encompasses driving adoption, ensuring retention, managing renewals, and enhancing overall customer health. We seek a candidate with 1-3 years of relevant experience in Enterprise SaaS, finance, procurement or consulting.
Responsibilities:
Success Strategies - Develop and implement success strategies, creating achievable plans and benchmarking.
Advisory Role - Act as a trusted advisor, offering valuable guidance on best practices and industry trends.
Adoption and Improvement - Drive high adoption, measuring and identifying improvement opportunities.
Customer Health - Monitor and enhance customer health, proposing changes and using data insights for actionable strategies.
Operational Excellence - Manage operational activities for success and improvement plans.
Service Delivery - Deliver services, including workshops and coaching, to identify improvement opportunities.
Renewals and Growth - Proactively drive renewals, exploring upsell and cross-sell opportunities.
Experience:
1-3 years partnering with enterprise customers supporting activities such as: conducting workshops, driving ROI/success, managing renewals, etc.
Proven ability in enhancing customer happiness, adoption, and retention.
Solution-oriented with continuous improvement focus.
Strong analytical skills, understanding, and conveying data insights.
Experience in SaaS and business environment customer management.
Experience in finance and/or procurement a plus
Familiarity with driving and optimizing adoption for business outcomes.
Ability to collaborate in a global matrix organization.
Education:
Bachelor's degree in business, engineering, technology or equivalent.
BASWARE OFFERS:
Financial stability of a global company with $170 million in revenue and a track record of profitability for 30 years, owned by AKKR since 2022.
Leading edge software products in the enterprise accounts payable and invoice automation market
Strong brand, global reach, and an installed base of 3,000+ customers and over a million enterprise users in 100 countries
A unique company culture where Baswareans collaborate; the true ‘We’ glues everything together and creates a feeling of inclusion and generates genuine passion to succeed and celebrate achievements together. We are all Baswareans no matter what our background. We Drive Customer Value, We Take Ownership and We Are Bold.
COMPENSATION AND BENEFITS:
Compensation package composed of a competitive base salary and variable incentive compensation
Benefits that include a premier package of medical, dental, life insurance, disability, and HSA plan
Matching 401(k)
Generous Paid Time Off and Paid Sick Leave
BIG COMPANY CLIENTELE AND AWARD-WINNING CULTURE:
Basware has been named a ‘Great Place to Work’ company and is recognized as one of the ‘Top 100 Supply & Demand Chain Innovators’ by Supply & Demand Chain Executive for multiple consecutive years.
We received the distinction of being named one of “The Best and Brightest Companies to Work For” in the nation for multiple consecutive years, as well as a ‘Best Place to Work’ in Charlotte! Our culture is outstanding, and we hope you’ll consider joining our team!
As an added benefit, you’ll have an opportunity to build your experience by working with an exceptional client base that includes some of America’s leading Fortune 500 accounts!
For more information about life at Basware, please visit our website at: http://www.basware.com
TO APPLY: Please upload your resume, along with your salary requirements.
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Customer Success Manager jobs in Charlotte, NC, United States
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