Account Supervisor
Philadelphia, PA, United States
The Account Supervisor role is the brand champion. Provide strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: manages junior account staff to implement plans and profitable manner. Build positive, lasting client relationships. Ensure high quality agency output.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
Your Impact:
Agency Operations
Drive the process and details, and develops tactical plans. Forecast budgets.
Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
Raise client awareness as to when changes in client direction affect estimates.
Knowledge of contract and its possible effects.
Sound decision making regarding hours dedicated to jobs, what to prioritize.
Knowledge of all basic financial tools necessary to account management
Trouble shoot: Know when things might get off track in agency operations. Use experience and judgment to solve for potential problems before they get too big. Solve client issues, moderate conflicts and influence management decisions
Team Leadership: Takes on wider, informal leadership responsibilities within the agency
Management: team leader, provides clear and fair direction & feedback to junior account staff
Knowledge
Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience
Continuously learn technology
Demonstrate and apply expert knowledge of assigned brands
Serve as point of authority or source of advice for therapeutic area
Ensure team adherence to agency process. Identify issues and leads problem resolution
Strategy
Vision: Develops communication objectives (e.g. marketing/ brand platform briefs). Identify the important/broad issues while still driving the process and details
Planning: High-level analysis of category, research, and competitive data.
Analyze and extract findings/issues from all available marketing data.
Active in strategic development.
Demonstrate passion with the brand
Tactics and Execution
Develop marketing/ brand platform briefs). Own the agency process. Show resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
Production: Manages and manages the production of client-approved marketing tools
Creative: Collaborates on creative brief development
Assume Responsibility for the writing and preparation of marketing communications plans and proposals
Communication: Communicate key Client issues/ initiatives to team
Demonstrates the ability to think creatively and strategically
PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools
Client Relationship
Build trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
Relationship: Frequent, positive client contact with key clients
Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
Agency Champion: Understands and advocates the agency POV (point-of-view).
Presentations: Ensures client is kept informed on all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered quickly.
Present complex data or messages in clear, succinct, compelling manner to clients
Lead role in ensuring, accurate client documentation & correspondence
Qualifications
Requirements
Exhibits Integrity and Trust
Exhibits Self Development
Education and Experience
Bachelors degree required
MBA, Masters in Marketing or related discipline preferred
Experience in healthcare communications environment preferred
5+ years experience in an integrated agency
Open to travel
Additional Information
Our Publicis Groupe motto “Viva LaDifférence”meanswe’rebetter together, and we believe thatour differences make us stronger. It means wehonor and celebrate all identities, across all facetsof intersectionality, and it underpins all that we doas an organization.We are focusedon fostering belonging and creating equitable &inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr