Customer Service Specialist

Dallas, TX, United States

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

**Job Description:**

Responsible for handling inbound calls from pharmacies, vendors, pharmaceutical sales and insurance company inquiries, which involves researching and resolving issues of non-technical nature. This includes documentation calls, communicating new product service offerings and escalating critical complex issues to next level of support. Calls are handled with accuracy while meeting department and individual performance goals. Integrate and practice the McKesson Shares Principles of Integrity, Customer Centered, Accountability, Respect and Excellence (ICARE)

**Key Responsibilities:**

* Accept inbound calls and handle customer requests

* Meet all departmental goals including schedule adherence, average handle time, attendance and quality monitoring

* Communicate effectively with Internal and External customers

* Troubleshoot customer issues, which may involve research, knowledge of products or services, or procedures or regulations in order or resolve the problem

* Document issue in call tracking system

* Assist other team members to resolve and satisfy customer service issues as they relate to the following products/services: Easy Claim, First Call, Scriptline, Serono, RxSafety Advisor, eClaims, added-value services, AFT, Pre and Post Editing, ePrescribing and any other future service offers

* Participate in special date entry duties when assigned by a supervisor.

**Shift Details:** Monday Friday **Must be flexible to work between the hours of 6:00am -9:00pm CST

**Minimum Requirements:**

* High School Diploma/GED required

* 1 year customer service experience preferably in a call center.

* Must be flexible to work any shift during operational hours of

**Critical Requirements:**

* Proficient in MS Office Suite

* 0-1 years in experience with Sisco software systems

* Organized and detail oriented

* Positive attitude

* Excellent attendance record

* Strong schedule adherence

* Multitasking abilities

* High levels of engagement

* Time management skills

**Preferred Requirements:**

* Knowledge of SAP preferred

* Pharmacy Tech experience preferred

* Bilingual differential for fluent Spanish speaking individuals

**Education:**

* HS Diploma/GED

Career Level B3

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

**Join us at McKesson!**

location3 LocationslocationDallas/Fort Worth Metrolocation2 LocationsWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

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