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Plume Design Inc
Palo Alto, CA, United States
Life at Plume At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learni
Job Source: Plume Design IncPenn Foster
Palo Alto, CA, United States
Company Description Arista Networks is an industry leader in Cognitive Cloud Networking for mission critical data center and campus environments. Our award winning open source platforms deliver ultra low latency, high availability, automated analytics and secure network solutions. Our culture is one that is founded on our core key values which reso
Job Source: Penn FosterMoney Fit by DRS
Mountain View, CA, United States
Here at Volkswagen, we are facing increased innovative competition from new tech-savvy players in our industry. Mastering the paradigm shift to a customer-driven, software-first perspective has become a demanding challenge for many established automotive manufacturers. Shifting to a software-defined approach is a fundamental change away from predom
Job Source: Money Fit by DRSPalo Alto Networks, Inc.
Santa Clara, CA, United States
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re lo
Job Source: Palo Alto Networks, Inc.Palo Alto Networks
Santa Clara, CA, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things
Job Source: Palo Alto NetworksThoughtSpot
Mountain View, CA, United States
ENGINEERING- Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. ThoughtSpot, Inc. in Mountain View, CA seeks Sr. IT Engineer: Manage the company's network infrastructure consisting of Palo Alto Firewalls, Arista and Cisco switches, and Meraki cloud controller. Full-time tele
Job Source: ThoughtSpotThoughtSpot, Inc.
Mountain View
ENGINEERING- ThoughtSpot, Inc. in Mountain View, CA seeks Sr. IT Engineer: Manage the company's network infrastructure consisting of Palo Alto Firewalls, Arista and Cisco switches, and Meraki cloud controller. Full-time telecommuting allowed. $135,000/yr. Email res (must reference Job Code #416...
Job Source: ThoughtSpot, Inc.Support Revolution
San Jose, CA, United States
Select how often (in days) to receive an alert: Create Alert Location: San Jose, California, United States About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the
Job Source: Support RevolutionSan Jose, CA, United States
Job Req ID: 23942
About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper/fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
•Knowledge of rack elevations / cable mapping for the installation for customer solution projects.
•Assist / support the deployment of server, storage, and networking equipment.
•Perform physical installation, rack and stack, cabling, and networking of data center hardware.
•Coordinate with the engineering team to ensure seamless integration of hardware solutions.
•Collaborate with the engineering team to ensure proper hardware deployment according to specifications.
•Conduct quality checks and test system functionality post-installation.
•Provide frontline technical support to end-users via phone, email, and ticketing system.
•Diagnose and troubleshoot hardware, software, and network-related issues.
•Escalate complex problems to higher-level support teams when necessary.
•Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation.
Qualifications:
•8 years of experience in servicing complex X86 systems and components.
•Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
•Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components.
•8 years of experience in servicing complex X86 systems and components.
•Minimum two years of experience with Customer Support.
•Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
•Ability to solve problems and make decisions as necessary.
•Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions.
•Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project.
•Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies.
•Emphasize on break / fix and onsite Customer Service.
•Experience in communicating with internal and external customers to explain total solutions.
•Hands-on experience with Enterprise grade server hardware.
•Must be punctual and detail oriented.
•Strong written and verbal communication skills, project management skills, solid time management skills.
•The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines.
•Preferred certification in Windows, Linux and network protocols.
•Must have valid license and reliable automobile
Salary Range
$101,000 - $115,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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Email Alert for Sr. Service Engineer jobs in San Jose, CA, United States
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