Quality Assurance and Improvement Specialist

Washington, DC, United States

Job Description

The Quality Assurance and Improvement (QA/QI) Specialist is responsible for conducting thorough quality assurance audits, analyze data related to consumer charts, consumer care, consumer service provision in accordance with Federal, State and local government policies and internal operating procedures.

Responsibilities:

The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

Establish and maintain collaborative relationships with all levels of the internal service delivery system.

Role model, reinforce and monitor high quality customer service.

Maintain confidentiality of records relating to consumer care across all Departments, Divisions and Programs.

Conduct thorough quality assurance audits and analyze data related to consumer charts, consumer care, consumer service provision and consumer satisfaction in accordance with Federal, State and local government policies, procedures, certifications, internal standard operating procedures and expectations.

Prepare a variety of reports used to measure performance of MBI Health Services, LLC and Service Delivery contractors.

Partners with programs to facilitate incident reporting requirements, including submission, tracking and trending of critical incidents

Conduct thorough investigations into consumer complaints, grievances and incidents then report and documents the data in accordance with Federal, State and local government policies, procedures certifications, internal standard operating procedures and expectations.

Work to increase quality of service operations by making recommendations for process improvements within the system.

Assist with development of internal improvement plans/corrective actions to increase compliance.

Research literature to identify new methods and enhancements of overall quality consumer care, service provision and documentation.

Assist with the documentation of processes, procedures and workflows related to all work executed by the QA/QI Department.

Develop an advanced understanding of the policies, procedures, operations and functions of each assigned area to better manage QA/QI efforts.

Follow MBI policy and procedures to ensure quality care.

Attend all required training and mandatory meetings.

Perform all other duties as assigned.

Qualifications:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expert knowledge of Quality Assurance program requirements.

Ability to observe, document and evaluate operations.

Ability to identify service issues and develop effective solutions to resolve

operational and technical problems

Ability to effectively interpret and analyze data.

Ability to prepare and present comprehensive technical reports and

briefings.

Excellent oral and written skills.

Superior problem-solving skills.

Proficient in Microsoft Outlook, Word, Excel, and other standard software

applications.

Ability to multitask, prioritize work and collaborate effectively under

pressure.

Bachelors’ Degree in Human Services or related field from an Accredited

College required, may be substituted for five additional years of Quality

Assurance.

3-5 Years of work experience in Human Services or related field.

3-5 Years of work experience in qualitative and quantitative analysis or related areas.

Salary Range - $59,000 - $62,000

Additional Information

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together, we can offer steps toward empowerment!

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Expert knowledge of Quality Assurance program requirements.

* Ability to observe, document and evaluate operations.

* Ability to identify service issues and develop effective solutions to resolve

* operational and technical problems

* Ability to effectively interpret and analyze data.

* Ability to prepare and present comprehensive technical reports and

* briefings.

* Excellent oral and written skills.

* Superior problem-solving skills.

* Proficient in Microsoft Outlook, Word, Excel, and other standard software

* applications.

* Ability to multitask, prioritize work and collaborate effectively under

* pressure.

* Bachelors’ Degree in Human Services or related field from an Accredited

* College required, may be substituted for five additional years of Quality

* Assurance.

* 3-5 Years of work experience in Human Services or related field.

* 3-5 Years of work experience in qualitative and quantitative analysis or related areas.

Salary Range - $59,000 - $62,000

Additional Information

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We offer a competitive total rewards package including market salaries, PTO, employee perks, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, 401K Plan, 401K Matching, Employee Referral Benefits, Short-term/Long-term disability, Growth Opportunities, and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowser's order issued on August 10, 2021, that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together, we can offer steps toward empowerment!

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