Community Manager - Boston

Boston, MA, United States

Community Manager | Boston - Higher Ground Fitness

Location: Boston Studios (Travel between locations required)

Reports to: General Manager, Studios

About Us:

Higher Ground Fitness is a rapidly expanding, female-founded and operated fitness brand expanding into Boston and the surrounding suburbs. We believe in creating a positive escape through our 45-minute, muscle-quivering workouts. Our team delivers high-energy, total-body classes that are customizable to any fitness level. We thrive on our vibrant community of trailblazers who show up for themselves and each other in every class.

Role Overview:

We are seeking an experienced Community Manager to oversee the launch and daily operations of our new Boston based studios. This exciting role offers a fulfilling full-time career in the wellness industry with ample opportunities for growth alongside our rapidly expanding business. As Community Manager, you will lead a team of passionate fitness professionals and play a crucial role in enhancing the localized culture of studios.

Key Responsibilities:

Teaching Requirements: Maintain a full schedule of 12 classes per week, demonstrating flexibility and readiness to cover additional classes as required. The Community Manager is responsible for addressing any gaps in the schedule or instructor callouts, ensuring all classes are staffed.

Brand Ambassador: Act as the face of the brand in the community, embodying and promoting the studio's values and mission through all interactions.

Leadership: Establish high expectations for both new and existing instructors, by demonstrating the highest standards of professionalism and performance.

Community Engagement: Cultivate and strengthen community ties by leading locally crafted experiences, studio challenges, and workshops to foster loyalty and satisfaction.

Marketing Support: Generate impactful studio related content that deliver on briefs, trends, and community.

Memberships and Sales: Responsible for attracting new clients, converting class packs to memberships, executing seasonal promotions, and reporting accurate sales data.

Local Partnerships: Establish and maintain partnerships with local businesses and community organizations to enhance our community presence and generate cross-promotional opportunities.

Instructor Training and Feedback: Support the training of new instructors, providing both informal and formal feedback to enhance teaching quality.

Client Relations: Oversee all studio communication channels, including phone, email, and text, ensuring timely and professional interactions, demonstrating the level of customer service.

Retail and Product Expertise : Maintain up-to-date knowledge of all studio retail operations, including class packages, current promotions, and merchandise.

Talent Recruitment: Drive the recruitment of new talent, creating a pipeline of talent that that aligns with the studios strategic goals and culture.

Operational Excellence: Responsible for inventory analysis and restocking of all studio supplies, accessories, and season decor.

Facility Maintenance: Ensure studios maintain high standards of cleanliness and proper functioning of all equipment at all times.

Additional Responsibilities: Undertake other duties and projects as needed to support the studios objectives.

Requirements:

At least one year of experience in coaching or group fitness instruction.

Preferred experience in community management, event management, or related roles within the fitness, wellness, or hospitality industries.

Ability to work a nontraditional schedule, including early mornings, evenings, weekends, and rotating holidays, demonstrating high adaptability and flexibility to meet varying business needs.

Exceptional communication and interpersonal skills, with the ability to engage and inspire a diverse member base.

Strong leadership capabilities with experience in conflict resolution, time management, and the ability to unify a team.

Creative thinker with a strategic mindset and the ability to execute initiatives that enhance community engagement.

Proficiency in digital marketing, social media strategy, and Microsoft Office.

Bachelors Degree or equivalent experience

What We Offer:

Innovative Environment: Be part of a forward-thinking company at the forefront of the fitness industry.

Career Growth: Opportunities for professional development and career advancement with one of the fastest growing fitness brands in the Boston area.

Collaborative Culture: Work in a supportive and inclusive environment where your ideas and contributions are valued.

Comprehensive Benefits: Competitive salary, quarterly bonuses (calculated on classes taught over the base of 12), medical and dental insurance, free membership, continuing education, retirement program, team travel opportunities, and PTO.

Why Higher Ground Fitness?

At Higher Ground Fitness, we're more than just a fitness studio; we're a community dedicated to empowering individuals and transforming lives through innovative workouts and a supportive environment. Join us and play a pivotal role in shaping the future of our community as we expand and enhance our presence in the Boston area.

To Apply:

Please send your resume and a cover letter to [email protected], detailing your relevant experience and why you are the perfect fit for the role of Community Manager Boston at Higher Ground Fitness.

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