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Customer Service Representative

Anaheim, CA, United States

Overview

NexGen is currently seeking a Customer Service Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts.

What's in it For Me?

Market Value Compensation

Robust PTO Plan

Health, Vision and Dental plans for you and your family to choose from

401K Retirement Plan with company match up to 30%

Life Insurance, Short-Term and Long-Term Disability

Special Program Options: FSA, EPA, Legal Services, and Identity Theft

Continuous Training for your Professional Development

Working in a dynamic, collaborative, and fun environment

Coached and supported career growth

Responsibilities

What Will I Do? Successfully handle high volume inbound customer service calls

Making/handling high volume of outbound calls

Respond to e-mail inquiries

Receive and record completed work orders from field technicians

Expedite unresolved customer grievances to designated departments for further investigation

Maintain accurate customer information and scheduled appointment details

Actively promote and sell new or additional services or products when applicable

Qualifications

Do I have What it Takes? High School Diploma or GED preferred

1-year customer service experience

Basic computer proficiency, particularly with Microsoft applications

Experience with Service Titan is a plus.

Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.

Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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Customer Service Representative jobs in Anaheim, CA, United States

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