IT Technician
Lincolnshire, IL, United States
Job Description
Title : IT Technician
FLSA Status : Non-Exempt
Rate of Pay : $20 - 24
Job Summary:
Sedgebrook is seeking a skilled and compassionate IT Technician to join our dynamic team. The IT Support Technician is responsible for providing first-tier support for both residents and staff, providing prompt and accurate solutions while demonstrating exemplary hospitality and customer service.
We offer a generous benefits package for eligible employees which includes:
Health, Dental & Vision Insurance - benefits package beginning the 1st of the month following your hire date
401K with Company Match
Get Paid Daily
Employee Meal Program
Free Meals
Short- & Long-term Disability Insurance
Paid Time Off & Paid Holidays
Life/AD&D
Employee Assistance Program
Tuition re-imbursement
Flexible Hours
Free In-house gym membership
Responsibilities: Provides 1st tier support to community staff working as smart hands with the community's MSP.
Assists with executing IT projects as needed with direction provided by community MSP.
Initiates and closes call tracking tickets, communicating with proper grammar and spelling.
Assists with maintaining proper hardware setup and installing PCs and printer replacements.
Coordinates technology aspects of office moves and employee onboarding.
Provides basic computer skills training to residents and staff.
Provides in-home computer service to residents and supports resident activities that require technical expertise.
May assist in supporting community AV equipment.
Demonstrates superior hospitality skills while providing timely customer service.
Identifies and assists with developing and refining troubleshooting tips and support processes.
Qualifications: A two-year degree, high school degree, or GED with a minimum of one to two years of experience resolving technical problems.
A+ certification and Help Desk experience preferred.
Experience installing/configuring PC's, printers, and peripheral devices.
Strong knowledge of Windows Operating Systems (Windows 7), Microsoft Office 2010, and Internet Explorer.
Experience and expertise in core technology products such as operating systems, hardware, mobile devices, email and spam filtering, copiers and printers
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