Application Support Specialist

Phoenix, AZ, United States

Vaco is supporting a market leading client to recruit as strong Technical Support Specialist as they continue to grow. In this role you would be responsible for quickly and effectively diagnosing and resolving internal user application issues that are escalated by the Tier 1 support desk. You will be a part of the Salesforce support team and provide support in all functional and operational aspects of this area of the business. You will partner with the business to provide IT support for organizational initiatives or activities and provide outstanding customer service. This is an immediate need so please reach out to a member of the Vaco team today to learn more.

Primary Responsibilities:

Diagnoses and resolves software application issues of end users promptly and professionally.

Ensures that end users are provided with accurate and effective solutions and that end user support needs are met with a consistently high quality of service.

Identifies and recommends system modifications to reduce user issues.

Engages appropriate IT and business resources to resolve technical issues and support business processes, while updating users on progress toward resolution.

Keeps support desk team, peers, and management apprised of any new support issues in a clear and timely manner.

May perform IT-related activities for projects to support company priorities.

Fully documents each issue and resolution using the incident tracking system.

May document and provide input on processes and procedures for training IT team and end users.

Support other areas of the business as needed.

Qualifications: High School diploma required; Bachelor's degree in IT, technology-related field preferred.

3 years of experience supporting business applications; Salesforce, InfoPro, Dossier, and/or TRUX.

Business systems analytical experience.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .

Virginia residents may access our state specific policies here .

Residents of all other states may access our policies here .

Canadian residents may access our policies in English here and in French here .

Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations;

other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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