Microsoft Dynamics 365 Developer

Rockville, MD, United States

Innova Solutions is immediately hiring for a Microsoft Dynamics 365 Developer

Position type: Contract

Duration: Long term

Location: Remote

As a(n) Microsoft Dynamics 365 Developer you will:

Summary:

We are seeking a skilled and passionate Microsoft Dynamics 365 Customer Service Developer to join our team. In this role, you will play a crucial part in enhancing our customer service capabilities by configuring, customizing, and extending the functionality of our Dynamics 365 Customer Service platform. Your expertise in C#/.NET, Python, SQL, and automation will be instrumental in streamlining processes, improving agent efficiency, and delivering exceptional customer experiences.

Responsibilities:

Configuration and Customization: Tailor case forms, views, and routing rules to optimize service processes and SLAs.

Develop custom workflows and plugins using C#/.NET to automate tasks, enforce business rules, and enhance system functionality.

Design and maintain a knowledge base that empowers agents and customers with self-service resources.

Configure and manage service level agreements (SLAs), entitlements, and service contracts.

Integration and Data Management: Integrate Dynamics 365 Customer Service with various communication channels (email, live chat, phone, social media).

Develop custom integrations with other Microsoft products (Power BI, SharePoint, Teams) and external systems using C#/.NET and APIs.

Implement data migration processes and ensure data quality through cleansing and deduplication.

Development and Automation: Create custom reports and dashboards using FetchXML, SQL, and Power BI to track service metrics and provide insights.

Build and maintain virtual agents (chatbots) using Power Virtual Agents to handle common customer inquiries.

Develop scripts and automation tools using Python or PowerShell to streamline processes and improve efficiency.

Support and Continuous Improvement: Provide technical support to users, troubleshoot issues, and manage system upgrades.

Monitor system performance and optimize for speed, reliability, and scalability.

Analyze customer feedback and data to identify opportunities for improvement and implement enhancements to the customer service experience.

Qualifications: Bachelor's degree in Computer Science or related field.

3+ years of experience in C#/.NET development.

Proven experience working with Microsoft Dynamics 365 Customer Service.

Strong understanding of SQL and experience with data manipulation and querying.

Experience with scripting languages like Python or PowerShell for automation.

Knowledge of web development technologies (HTML, CSS, JavaScript) for custom portal development.

Excellent problem-solving and analytical skills.

Strong written and verbal communication skills.

Preferred Qualifications: Experience with other Microsoft products (Power BI, SharePoint, Teams).

Knowledge of cloud technologies (Azure).

Experience with AI/ML for customer service applications.

Microsoft certifications relevant to Dynamics 365 Customer Service

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Kurt Patterson

Sr Technical Recruiter

[email protected]

PAY RANGE AND BENEFITS:

Pay Range*: $75-$80 /hr w2

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)

ClearlyRated® Client Diamond Award Winner (2020)

One of the Largest Certified MBE Companies in the NMSDC Network (2022)

Advanced Tier Services partner with AWS and Gold with MS

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.