Principal Product Manager - Technical

Atlanta, GA, United States

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Title and Summary Principal Product Manager - Technical Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Marketing Technology Solutions (MarTS) group is building cutting edge technology solutions for our marketing teams to continue enhancing our globally recognizable brand. Principal Product Manager - Technical would be responsible for following activities:

Developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

Collects and shares user stories with engineering teams

Acts as the voice of the business customer and accountable for the platform services

Role

Sets the vision and direction for the platform design of assigned products

Exhibits expertise across multiple platform products

Builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results

Identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them

Continuously monitors feature development and associated defects at the platform product level

Use data to make decisions

Continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction

Makes trade-off decisions on multiple platform products in a portfolio

Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution

Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans

Shares best practice with other Mastercard teams

Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap

Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership

Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals

Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions

Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership

Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps

Identifies innovations and leads test and learn experiments that create platform products that increase customer value of the platform product roadmap

Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value

All About You

Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role

Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly

Ability to use hard data and metrics to back up assumptions and develop business cases

Proven ability to lead in a matrix environment

Demonstrated ability to operate with complete independence and autonomy

Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model

Experience with XP, TDD and BDD in the software development processes

Proven track record of data driven decision making and applying continuous improvement methodologies across teams

Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization

Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Pay Ranges Atlanta, Georgia: $145,000 - $224,000 USD New York City, New York: $174,000 - $269,000 USD Show more Report

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