Staff Product Manager, Enterprise Applications, Billing

Plano, TX, United States

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 18.1M users.

As a remote-first company, this position can sit in Plano, TX or remote in the US.

Position Overview

As the Staff Product Manager of Enterprise Applications, you will partner closely with Engineering and Accounting to streamline Billing processes from the Data Lake to ERP. Through this role, you will drive change and enterprise technology transformation with short term execution rooted in long-term strategic vision. This individual will think holistically about problems and must see the big picture while also remaining detail oriented while working with multiple levels of leaders across multiple departments.

This role will join a team of Enterprise Application Product Managers focused on supporting the key business domains of Marketing, Sales, Operations, Engineering, Finance and Human Resources. Alkami is at an exciting stage of maturity and this individual will contribute directly to transforming the Enterprise Platform to support Alkami’s next stage of significant growth.

Key Responsibilities & Duties

Own the long term strategic vision to reimagine and streamline billing processes end-to-end

Write and review feature guides to clarify challenges and opportunities, highlight key benefits and specify criteria for success

Prioritize enterprise billing solutions features and enhancements to drive value through improved operational efficiency

Architect highly efficient and reconcilable billing solutions to automate recurring fee calculations based on product related activity like product usage, activations, users, etc.

Document and facilitate stakeholder approval of use cases, data mappings, system architecture and process flows

Collaborate with Engineering teams to translate requirements into consumable technical deliverables that build towards long-term scale

Monitor the product's performance and make data-driven decisions to optimize its success

Define and monitor metrics to improve performance of systems, integrations, and business processes

Build a deep understanding of our existing business, processes, stakeholders, data, market and products

Stay informed about emerging trends and practices in the market and apply to Alkami’s in house technology roadmap

Qualifications

8+ years of experience working with enterprise systems and integrations e.g. CRM, ERP, Microservices, APIs, Event Based Systems, etc.

Bachelor’s degree in technology or related field and/or equivalent work experience

Proven track record of developing billing related solutions to monetize platform usage and activity

Deep understanding and experience in software development, agile methodologies, and risk mitigation

High proficiency in empathizing and organizing cross-functional stakeholders to align plans and priorities

Proven track record to learn new and complex topics and the ability to simplify them to drive clarity and alignment

Excellent problem-solving, analytical skills and

A disciplined approach to time management by skillfully prioritizing

Excellent communication skills (written, verbal and presentation), able to adapt style and content to wide array of audiences

Desired Skills

Master’s degree in technology or business administration or related fields

Preferred experience working in FinTech or SaaS industries

Experience working with Third-Party billing arrangements a plus

Adept at building process and solutions leveraging enterprise Data Lake

Experience working with Salesforce and NetSuite a plus

Skillfully establish credibility with executives, managers, stakeholders and internal users

Tailor messaging and phrasing to the language our stakeholders speak

Exemplify leadership by being decisive, thinking critically, motivating others and delegating appropriately

Experience working closely with project management and/or program management

Cool Things to Know

Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington. [$120,000.00 - $180,000.00]

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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