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Dispatcher

Denton, TX, United States

Overview:

Overview:

We are proud to be Americas Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry . Come join our team and start moving your career forward!

Role: The Dispatcher will be responsible for communicating the customers needs and service histories to the field employees. They must dispatch all area technicians and maintain the database per the companys policies and procedures. The candidate must also ensure the efficiency of the field employees and provide the proper support and communication to both internal and external customers.

Benefits:

Excellent Health Insurance options including a FREE employee only option

Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options

FREE life insurance equal to your annualized pay rate

401k with a 50% match up to the first 6% of your contributions

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Responsibilities:

Responsibilities:

Keep dispatch boards (manual & electronic current at all times)

Follow the set process flow for managing all customer requests

Communicate the required information to the field and management per company policy

Support field personnel and management on customer and company requirements as well as making sure tasks and calls are completed in an expeditious manner

Treat all customers and employees with respect

Data entry of service performance and information and updates to the customers

Schedule in an efficient manner and with RMS support

Proper purchasing and PO issuing as needed to support the market

Clear all new calls and history afterwards present to the RSM for scheduling approval

Verification on IVR, check-in/out for all customers with technicians

Ensuring all technicians get the parts required to perform service

Qualifications:

Qualifications:

Extremely high level of urgency to resolve problems

Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines

High level of computer skills, proficient in Excel

Ability to focus on desired results

Ability to adapt to very fast-pace environment and deadlines

Strong attention to detail

Excellent interpersonal and communication skills, both written and verbally

Works well in a team environment

Must demonstrate organization and prioritization skills to manage time

Previous Dispatcher experience, preferrably in the service industry

Physical requirements:

Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.

Able to sit at a computer for up to 8 hours

Apply

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