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Tekfortune Inc
San Antonio, TX, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for worlds leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps,
Job Source: Tekfortune IncDanta Technologies
San Antonio, TX, United States
Looking for a L2 Helpdesk/Service Desk Support Engineer at San Antonio, TX (Onsite position) NOTE : WE ARE LOOKING FOR RESOURCE WHO HAS STRONG EXPERIENCE ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA's Job Description:- IT helpdesk (Service desk support, ITIL certification) Accept inbound calls; ide
Job Source: Danta TechnologiesTSR Consulting
San Antonio, TX, United States
About TSR: TSR is a relationship-based, customer-focused IT and technical services staffing company. For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, time
Job Source: TSR ConsultingTEKsystems
San Antonio, TX, United States
Hiring For Medical Coordinator! 100% REMOTE Note: Candidates from Texas can only apply! Candidates who are having 2+yrs of experience in Medical field can only apply! Description: Position Purpose: Supports the prior authorization request to ensure all authorization requests are addressed properly and in the contractual timeline. Aids utiliza
Job Source: TEKsystemsVIA Metro Transit
San Antonio, TX, United States
Starting Salary : Min: $5,407 - Mid: $7,441 per month Job Description : Responsible for advanced and complex procurements from inception through closeout. Administers complex contracts in professional services, goods, services, and construction. Solicits, receives, analyzes, and monitors bids, quotes, and proposals in a manner consistent with V
Job Source: VIA Metro TransitDeans Professional Services
San Antonio
Job Description Job Description Dean’s Professional Services is now hiring a qualified, patient-care-focused Authorization Specialist II to work in a Hospital Facility in the Texas area. – Remote We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-cen
Job Source: Deans Professional ServicesCollabera
San Antonio, TX, United States
Description Home Search Jobs Job Description Helpdesk Support Analyst Contract: San Antonio, Texas, US Salary: $32.00 Per Hour Job Code: 349328 End Date: 2024-06-12 Days Left: 12 days, 3 hours left Apply Position Details: Industry: Banking Job Title: Helpdesk-Analyst Location: San Antonio, TX 78245 - Hybrid Duration: 12 Months + Possibl
Job Source: CollaberaBirch Street Systems LLC
San Antonio
Job Description Job Description We are seeking an experienced Helpdesk Manager with a minimum of 15 years of professional experience to join our team. The ideal candidate will be an expert in supporting both Mac and Windows environments, Microsoft Office suite (Word, Excel, PowerPoint, Visio), and Office 365 administration. This role requires exp
Job Source: Birch Street Systems LLCSan Antonio, TX, United States
Overview
SMS is looking for a highly motivated self-starter to join our Service Desk team at Randolph AFB supporting the Air Education and Training Command Wireless Program Management Office. Our team provides help desk support to the deployment of commercial Learning Wi-Fi, supporting the commands efforts to coordinate and satisfy customer’s Base Information Transport Infrastructure (BITI), GuestNet and Long Term Evolution (LTE) wireless requirements.
SMS is a fast growing, veteran-owned business that's has supported Federal Government's IT initiatives for over four decades. We work side-by-side with our Federal clients as a trusted, long-term partner to offer innovative advice and leadership to solve their most pressing and complex problems. We orchestrate people, strategies, technologies and best-of-breed business processes. The SMS advantage in management and technology consulting includes deep domain expertise in complex networking design and unifying communities of interest.
We have strong capabilities in design & build, planning, governance, quality management, security, analytics, visualization, operations and business process improvement. For 40 years, SMS has brought customer satisfaction to Federal clients and formed lasting alliances with leading technology companies and talented small businesses to deliver joint, leading-edge, cost-effective services and products.
Submit your resume today!
Responsibilities
Possess Information Assurance Technical (IAT) Level II Certification Be able to support working nonstandard/flex duty
Answer phones in a cordial manner, dealing with customers in an appropriate manner while solving their problems at the lowest
Utilize ITIL principles in accordance designate processes for the AETC Automated Service Desk (AASD) (e.g. - Incident, Service, Problem, authorized schedule interruptions-ASI)
Utilize the government trouble ticketing system in place to provide and request quality updates; quality being denoted by an informative message not just a simple nothing significant to report "NSTR"-style
Track and regularly report anomalous events/trends to government department representatives
Keep consistent situational awareness via dashboards on the ticketing and call management systems, as well as any other provided tools (currently Microsoft SharePoint and ServiceNow but subject to change)
Utilize verbal and written communication to alert other personnel in the AASD of any unusual events/trends
Bear and utilize knowledge of all RT&E wireless mission systems the AASD supports, all relevant actions and reactions needed to resolve incidents or service requests and needs at the lowest level
Understand and act upon AASD definition of Office Level Agreement (OLA) breaches and how to rectify
Utilize AETC Cyber Commander Critical Information Requirement affecting the wireless RT&E systems the AASD supports, providing updates up the chain as well as to the MAJCOM Communications Coordination Center (MCCC) with Commanders Critical Information Requirements (CCIR) updates
Answer calls in the determined amount of time ( Understand and follow all policies put in place to better the work center, such as after call work protocols, lunch protocols, logging in and out when needed
Know when and why to use each government provided tool, how to navigate all needed sites
Route tickets to the proper locations under predetermined
Learn and utilize AASD processes to properly handle relevant incidents or service requests
Qualifications
The Service Desk position is responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position.
Requires excellent written and verbal communication skills.
Must be organized and detail oriented.
The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting.
Certification Requirement - DoD 8570 Level II IAT (CompTIA Security+CE)
Clearance Requirement - Active DoD Secret clearance or the ability to obtain an Interim Secret clearance
SMS is a veteran-owned network integrator established in 1976. With an employee retention rate averaging over 5 years, our ability to hire quality people and retain them in a rapidly evolving IT market proves why we are a world-class information technology company. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices. As a result, SMS is proud to be ISO 9001:2008 Registered and a CMMI Level 3 certified company, ensuring that we continue to meet and exceed the expectations of our customers, partners and employees.
SMS is an Equal Opportunity Employer.
Email Alert for Helpdesk Specialist II jobs in San Antonio, TX, United States
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