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Aimbridge Hospitality
Gambrills, MD, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive cou
Job Source: Aimbridge HospitalityMarriott International Inc
Gaithersburg, MD, United States
Job Number 24076599 Job Category Rooms & Guest Services Operations Location Gaithersburg Marriott Washingtonian Center, 9751 Washingtonian Blvd., Gaithersburg, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smoot
Job Source: Marriott International IncMarriott International Inc
Washington, DC, United States
Job Number 24065383 Job Category Rooms & Guest Services Operations Location The Westin Washington DC Downtown, 999 9th Street Northwest, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a smoo
Job Source: Marriott International IncAimbridge Hospitality
Arlington, VA, United States
Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive co
Job Source: Aimbridge HospitalityFairmont
Washington, DC, United States
Job Description Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-ou
Job Source: FairmontHEI Hotels and Resorts
Vienna, VA, United States
About Us The Embassy Suites by Hilton Tysons Corner Hotel provides stunning accommodations in a relaxed and friendly environment. Our suburban Washington DC area hotel offers guests a convenient location for exploring some of the area's most desirable tourist attractions. The property wide renovation featured a complete revamp of the guestrooms, i
Job Source: HEI Hotels and ResortsDenver Co
Bethesda, MD, United States
Front Desk Agent Bethesda , Maryland This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene.The team at the Embassy Suites by Hilton Bethesda looks forward to sharingtheir experiences with youand can offer you an environment focused on learning and development. Come and choose your nextcareer adventure at
Job Source: Denver CoLorien Hotel & Spa
Alexandria, VA, United States
Property Description Lorien Hotel and Spa is a luxurious boutique hotel located in the heart of Old Town Alexandria, Virginia, offering a unique and exciting opportunity for job applicants looking to further their career in the hospitality industry. Our hotel is known for its elegant design, upscale amenities, and unparalleled guest service. As a
Job Source: Lorien Hotel & SpaWashington, DC, United States
Club Quarters Application- US
FRONT DESK AGENT
Front Desk / Guest Experience Manager
40 hours per week including holidays and weekends
Must be able to work all shifts (AM, MID PM) including night Audit rotations
Specific Duties:
Provides optimal guest satisfaction by offering professional and efficient service
through guest interaction.
Responsible for all aspects of operating the Member Service Desk.
Handles guest requests in a timely manner.
Handles all phone calls to the Member Service Desk in a professional and courteous
manner.
Performs a Meet & Greet to all arriving guests with a warm and sincere welcome.
Communicates guest needs to appropriate departments to ensure guest satisfaction.
Interacts directly with guests on all Member Service Desk issues i.e. reservations,
billing inquiries, concierge duties, etc.
Handles and responds to all guest complaints received at the Member Services Desk, communicating to the Senior Guest Service Manager as needed.
Assists fellow Guest Service Manager's and works as a team to create a positive
environment for guests and staff.
Monitors arrangements for all V.I.P., Special Attention and Long Stay guests.
Makes appropriate decision as a Manager, analyze situations and react accordingly
when the hotel operation is affected.
Remains calm and authoritative in fire & safety issues.
Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc.
Attends departmental meetings and/or events for the Member Service Desk and hotel as requested by the Senior Guest Service Manager.
Responsible for cash drawer of assigned amount and cash handling.
Supervises Guest Service Representatives duties for guest requests.
Balances Room Inventory for arrivals daily to maximize room revenue as per policy.
Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not
extended beyond the appropriate levels. etc.
Provides reservation services when required.
Perform any other Guest Service Manager duties as requested by the Senior Guest Service Manager or Hotel Manager.
Other details
Pay Type Hourly
Apply Now
Email Alert for FRONT DESK AGENT jobs in Washington, DC, United States
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