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Field Service Technician

Sacramento, CA, United States

AV Field Service Technician

Main Points Salary: 70k-90k depending on experience

Located in Sacramento, CA ( will be local travel in area)

Must have basic AV troubleshooting knowledge

Configuration of IP Settings

Responsibilities

Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems

Adjust, configure, and troubleshoot video and audio-conferencing systems, DSPs and audio systems

Retrieve and load control system code and troubleshoot control systems Repair connectors, cables, and other system components

De-install/install system components, devices, and equipment

Provide detailed status of system repair and follow up on unresolved issues

Responsible for the accurate mark-up of field documentation and maintaining and archiving all job-related configuration files, code, graphic touch panel layouts and programs in a timely manner

Provide system training to the owner or client when required

Provide technical guidance to other Service Technicians who may need occasional assistance with the development of skills listed above.

Act as primary trainer and mentor for Service Technician new hires and trainees when needed

Responsible for providing feedback on performance reviews, interview processes, as well as with developmental and training plans

Attend training classes and maintain certifications as required by management

Following safety standards as required by OSHA and management

Requirements

Associate degree or equivalent experience

AVIXA CTS certification preferred

Attain a CompTIA Network+ certification within two years of starting this position

2+ years’ previous experience providing technical AV/IT and/or field engineering support

Proficiency using Windows and Apple software

Must have the ability and technical knowledge to set up and color balance video displays

Experiencein programming languages from various AV manufacturers, including AMX, Crestron,

Must have working familiarity with programming languages like Python, HTML, C#Pro, as well as digital communication protocols such as IP, RS232, RS485, and various USB interfaces

Must have advanced proficiency setting up and adjusting common audio and video equipment including video and audio-conferencing systems

Must have advanced proficiency using software, hand tools and test equipment of the audiovisual and IT trades

Must have advanced proficiency configuring wired and wireless TCP/IP networks

Excellent communication, customer service and organizational skills, attention to detail, and the ability to meet deadlines and multi-task are all required

Work hours will vary according to individual customer site schedules. Some work may require weekend commitments

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Field Service Technician jobs in Sacramento, CA, United States

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