Clinical Patient Care Services Coordinator

Milford, DE, United States

Sussex Campus Hospital

STATUS: Full Time 72 Hours

SHIFT: Evening/ Night

GENERAL SUMMARY:

Summary:

The Clinical Coordinator is a member of the management team who assists the Nurse Manager with the daily operations of the nursing unit/department on a 24-hour basis. The Clinical Coordinator provides direct supervision of staff and rotates weekend, holiday and shifts as needed to ensure management presence and visibility according to departmental needs. The Clinical Coordinator participates in employee selection and evaluation, in scheduling and staffing, and in the development and adherence to clinical and budgetary standards. The Clinical Coordinator provides leadership to unit-based work groups, i.e., PI and unit committees. He/she provides and coordinates direct patient care.

ESSENTIAL FUNCTIONS & ACCOUNTABILITIES:

1. Demonstrates the ability to collect relevant patient healthcare data.a. Prioritizes data collection activities as indicated by the patient's immediate condition.b. Collects data using appropriate assessment techniques and instruments.c. Appropriately documents collected data.d. Collects data using a systematic and on-going process.

2. Demonstrates ability to analyze the data in determining patient needs.a. Assesses data to determine patient needs.b. Interacts with the patient, family and other members of the healthcare team.c. Prioritizes and documents in a manner that facilitates determining expected outcomes and developing a plan of care.d. Documents patient needs in the clinical record.

3. Demonstrates the ability to identify individualized, expected outcomes for the patient.a. Outcomes are derived from patient needs.b. Outcomes are mutually formulated with the patient, family, and other health care providers, as appropriate.c. Outcomes are realistic, individualized, culturally appropriate, and age-specific.d. Outcomes are measurable and include a time element for attainment, if possible.e. Outcomes provide direction for continuity of care.f. Outcomes are documented in the clinical record.

4. Demonstrates ability to develop a plan of care that prescribes specific interventions to attain expected outcomes.a. The plan of care is individualized by the RN to reflect the patient/family needs.b. The plan of care is developed by the RN collaboratively with the healthcare team and patient/family.c. The plan of care reflects current acute care nursing practice.d. The plan of care provides for continuity of care.e. The RN establishes the priorities of care.f. The plan of care is part of the clinical record.

5. Demonstrates the ability to implement interventions identified in the Plan of Care.a. Administer patient care interventions in a manner that minimizes complications and/or life-threatening situations.b. Encourages the patient and family to participate in implementing the plan of care, based on their ability to participate and make decisions.c. Documents interventions in the clinical record.

6. Demonstrates the ability to evaluate the patient's progress toward attaining expected outcomes.a. Evaluation is systematic, on-going and criterion-based.b. The appropriate members of the healthcare team (pt/family/others, etc) are involved in the evaluation process, as indicated.c. Evaluation of patient outcomes occurs within an appropriate time frame after initiation of interventions.d. On-going assessment data are used by the RN to revise the patient needs.e. Revisions in outcomes and the plan of care are documented.f. Evaluates the effectiveness of interventions in relation to outcomes.g. Documents patient's response to interventions.

7. Demonstrates the ability to systematically evaluate the quality and effectiveness of nursing practice.a. Participates in performance improvement activities.b. Uses the results of performance improvement activities to initiate change in nursing practice, as appropriate.

8. Demonstrates the ability to reflect knowledge of current professional practice standards, laws and regulations.a. Evaluates his/her own nursing practice in relation to professional practice standards, relevant statutes and regulations.b. Engages in an annual self-assessment, identifying areas of strength and areas requiring professional development.c. Seeks and reflects on constructive feedback from other members of the healthcare team.d. Takes action to achieve performance goals.

9. Demonstrates ability to acquire and maintain current knowledge and competency in nursing care.a. Participates in ongoing educational activities to acquire and validate knowledge.b. Seeks experiences that reflect current clinical competencies and new clinical information.

10. Demonstrates the ability to interact with and contributes to the professional development of peers and other healthcare providers.a. Shares knowledge, skills, and experiences with colleagues and others.b. Provides colleagues and peers with constructive feedback regarding their practice.c. Contributes to a learning environment that is conducive to healthcare education.d. Contributes to a team environment by working with others in a way that promotes and encourages each person's contribution.

11. Demonstrates the ability to participate in decision making and takes action based on ethical principles.a. Nursing practice is guided by the ANA Code for Nurses and ethical principles.b. The RN acts as a patient advocate and assists others in developing advocacy skills.c. The RN delivers care in a non-judgmental and nondiscriminatory manner which is sensitive to patient diversity.d. The RN delivers care such that the patient's autonomy, dignity and rights are preserved.

12. Demonstrates the ability to collaborate with the patient family, and other healthcare providers to provide patient care in a caring environment.a. Communicates with the healthcare team regarding the patient's care.b. Works collaboratively with other members of the healthcare team to formulate the plan of care and deliver services.c. Consults with other healthcare providers and initiates referrals as appropriate to promote continuity of care.

13. Demonstrates the ability to incorporate current concepts in clinical research utilization into his/her practice.a. Continually questions and evaluates practice and uses best available evidence to develop an appropriate plan of care.b. Participates in committees and teams to support revisions in clinical practice.

14. Demonstrates the ability to consider factors related to safety, effectiveness and cost in planning and delivering patient care.a. Evaluates factors related to safety, effectiveness, comparability, availability and cost when choosing between two or more options.b. Assists the patient and family to identify and secure appropriate and available services to address healthcare needs.c. Assigns or delegates aspects of care utilizing critical thinking to determine the appropriateness of delegating the task, in accordance with the DE State Nurse Practice Act.d. Assigns or delegates aspects of care based upon the assessed needs and conditions of the patient, the potential for harm, the stability of the patient's condition, and the competencies of the healthcare provider.

15. Demonstrates the following Clinical Coordinator AccountabilitiesPROVISION OF PATIENT CARE:1. Manages the care provided on the unit, rotating shifts and weekends as needed to promote management visibility on a 24-hour basis.2. Demonstrates clinical expertise in the execution of the nursing process, and ensures compliance to standards by staff. Acts as a role model.3. Participates in the development and evaluation of nursing standards and protocols for the delivery of safe, effective, compassionate care.4. Provides and coordinates direct patient care.CONTINUOUS QUALITY IMPROVEMENT:1. Conducts patient rounds for the purpose of data collection, evaluation of care, and problem resolution.2. Demonstrates awareness of and compliance to regulatory, safety, legal and ethical standards.LEADERSHIP:1. Assists the Nurse Manager in the development and promotion of effective communications with all "customers" of the unit.2. Demonstrates support for the organization.3. Delegates, organizes and coordinates unit activities in a fair and consistent manner.4. Demonstrates effective problem solving skills.5. Participates in the development and evaluation of unit standards.6. Holds self, employees and co-workers accountable for keeping patient safety the first priority in performing the essential duties of their jobs.PROFESSIONAL PRACTICE:1. Actively participates in unit-based and departmental work groups and councils.2. Maintains clinical expertise to serve as a role model and a coach to staff.3. Attends educational activities to enhance scope of job responsibilities. PERSONNEL MANAGEMENT:1. Participates in the selection of staff in a non-disciplinary manner.2. Counsels, disciplines and intervenes as necessary with respect and consistency to ensure safe patient care, under the direction of the Nurse Manager.3. Completes performance appraisals of unit staff members as assigned, acknowledging good performance, addressing problem areas with consistency, and encouraging professional growth.4. Facilitates positive student experiences on the unit.5. Assists in the orientation of new staff members, using hospital values as a base.6. Assists in the review and finalization of schedules, and modifies these as appropriate.FISCAL MANAGEMENT:1. Adheres to budgetary standards and assists in the design of delivery and staffing standards for the unit within established parameters.2. Identifies opportunities for improvement in the provision of cost-effective care, and implements these with the Nurse Manager.

16. Demonstrates Service Excellence by:• listening attentively and actively participating in conversations. Always speaking in a caring and thoughtful manner, showing the utmost care and courtesy.• dressing and grooming in a manner that reflects our respect for others and the organization and complies with the Bayhealth Dress Code.• using proper phone etiquette by answering the call within 3 rings, identifying self and department, sounding pleasant, transferring calls properly and to the correct person, and always asking for permission to put on hold and returning calls promptly.• providing exceptional service to all internal and external customers by anticipating and exceeding the need in all situations.• continuously working for the common good of the organization, furthering the mission and as a team player to accomplish projects and tasks as they arise.• communicating and working to resolution customer and employee issues and complaints as they arise. Bringing to the attention of the appropriate individual those complaints or issues that they cannot personally resolve.• maintaining visibility and accessibility throughout department and organization, including weekly rounding.

17. Promotes Service Excellence by:• identifying and holding staff accountable for core departmental Service Excellence measures.• providing staff with empowering parameters and expectations for prompt resolution of customer service issues and complaints.• championing effort and achieving improved patient satisfaction (customer satisfaction) scores by assessing patient satisfaction (customer service) scores quarterly (semi-annually) and initiating highly effective plans to improve patient satisfaction (customer service) scores.

18. Maintains compliance with JCAHO standards

19. Maintains compliance with all federal and state laws and regulations and Bayhealth policies.

20. Achieves department/unit specific quality objectives (specify).

21. Achieves department/unit specific service excellence objectives (specify).

REQUIRED MINIMUM EDUCATION AND CREDENTIAL:

Education Bachelor Degree

Nursing

Credential Registered Nurse

Basic Life Support

Related within 12 months of hire if not already obtained

Neonatal Resuscitation Program Certification

EXPERIENCE:

Required: One year in area of related practice Preferred: Three years in related practice

PREFERRED EDUCATION AND CREDENTIAL: Education Master Degree

Nursing

Credential

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