Legal Operations Director - CLM Center of Excellence

Chicago, IL, United States

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Legal Operations Director - CLM Center of Excellence page is loaded Legal Operations Director - CLM Center of Excellence Apply remote type Office - Flexible locations Indiana - Indianapolis Illinois - Chicago Massachusetts - Burlington Georgia - Atlanta time type Full time posted on Posted 3 Days Ago job requisition id JR243869 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management Job Details

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The Director of Legal Operations Contract Lifecycle Management (CLM) Center of Excellence (CoE) will be responsible for the implementation, ongoing maintenance, and maximum value realization of our investments in that key legal transformational space. Alongside her/his/their team of business system analysts (BSAs), this leader will assume responsibility for the operational maintenance of our legal agreements on our legacy CLM solution while - in parallel - co-lead with Business Technology (IT) the full implementation of our NextGen CLM platform. Following that initial transition, this leader and her/his team will be responsible for the total value realization of that NextGen CLM platform, including the full enablement of its Generative AI features.

This leader will manage a team of 3 to 6 individuals and report directly to the SVP of LCA Strategy and Operations. This team will work in deep partnership with stakeholders across Legal, Legal Operations, Business Technology (IT), and third-party product teams, to define, implement, and manage a best-in-class transformational CLM platform.

Position Responsibilities:

Establish and lead our new Legal Contract Lifecycle Management Center of Excellence (CLM CoE)

Lead the business implementation of our NextGen CLM platform in deep partnership with the impacted Legal teams, other Legal Operations teams, and associated Business Technology groups. As the business implementation leadership role, this professional will be responsible for the (i) effective project management of all business (LCA) owned activities and deliverables, (ii) delivery of comprehensive business requirements to our technology partners, (iii) actively co-designing the implementation of that best-in-class NextGen CLM solution anchored deep industry insights and solution innovation, and (iv) lead all associated business readiness and implementation activities.

During that transition period, manage all agreement templates in the legacy CLM platform, ensuring business continuity and cohesion during that critical phase.

Following the initial implementation of all LCA-owned agreement types [direct customer agreements (4), partner agreements (4), supplier agreements (15+)] on the NextGen CLM platform, this leader and her/his team will be responsible for the operational support and continuing evolution of that business solution, aiming to maximize the platform's value realization - including the full deployment of all related Generative AI capabilities.

Provide program management leadership to include: (i) create and maintain effective project charters depicting business objectives, program scope, stakeholder responsibilities, and more, (ii) disciplined and regular management project schedule, scope, budget, and status updates, and (iii) pro-active management of project dependencies, issues, and risks.

Provide highly structured and cadenced updates to key stakeholders and executives to ensure the successful implementation and effective operations of the NextGen CLM platform — on-scope, on-schedule, on-budget, and with quality. Proactively manage risks and issues in partnership with all pertinent stakeholders to mitigate avoidable impacts to the program and erosion of value realization.

Manage the overall health and governance of key operational domains, including security, data access, data quality, data governance, and vendor management, among others.

Manage a team of 3 to 6 internal and external business system analysts, guiding them through the delivery and operations of a best-in-class CLM platform. Develop their careers while fostering a values-based work environment.

Build a work environment that promotes Ohana, teamwork, partnership, recognition, mutual respect, performance feedback/management, and employee satisfaction

Experience/Skills Required:

10+ years of proven professional process and technology implementation experience, including successful leadership of multiple complex contract lifecycle management initiatives.

3+ years of direct people management experience, including a successful track record in talent development and performance of teams of 4 or more individuals.

2+ years of demonstrated experience in project management, including the enactment of an appropriate project management methodology.

2+ years of demonstrated experience in business analysis and business solution design, including the delivery of outstanding process and requirement documentation, as well as the design of innovative business solutions in the legal and compliance space.

2+ years of demonstrated experience in business technology management, including the implementation of leading business technology operational practices and efficient resource management.

Excellent written and oral communication skills. Able to convey complex ideas in a strategic and concise fashion.

Strong legal and/or contract management business acumen.

Strong organizational and analytical skills.

Exceptional people skills; ability to engage and influence people across teams

Ability to work in a fast-paced environment and resourceful in achieving success in the face of ambiguity while prioritizing and managing multiple responsibilities

Ability to multitask in a fast-paced environment with multiple concurrent initiatives and manage complex stakeholder groups with minimal supervision

Proven stakeholder management skills, including the ability to interact with and influence senior company executives (VPs, SVPs, and EVPs)

A solution-oriented, data-driven, learning mindset

Embodies trust. Must have high ethical standards and the ability to exercise sound judgment

Champions diversity of team, thought, and opinion

Advanced knowledge of SAAS industry issues and concerns

Experience/Skills Desired:

Hands-on Ironclad CLM implementation experience, including related certifications.

Hands-on Salesforce platform administration experience, including associated certifications.

Hands-on Apttus CLM experience

3+ years of management consulting experience at a top-tier strategy consulting firm or specialized CLM practices.

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About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

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