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1WorldSync
Chicago, IL, United States
Are you a leader and a champion in conceptualizing and operationalizing omnichannel initiatives for large enterprise companies? Do you thrive to coordinate projects, functions and processes necessary to enable a seamless program roll-out for retailers, distributors, marketplace, and e-commerce companies? Do you have experience developing B2B market
Job Source: 1WorldSyncSolutions for Energy Efficient Logistics LLC
Chicago, IL, United States
JOB SUMMARY The Program Manager (PM) will lead the delivery of an efficiency program designed to increase the market share of energy efficient products aimed at residential utility customers. The program offers various incentives to customers through retail sales channels to offset the initial purchase price to the customer. With a focus on progr
Job Source: Solutions for Energy Efficient Logistics LLCThe Salvation Army Central Territory
Chicago, IL, United States
Job Description THE SALVATION ARMY NORTH CENTRAL ILLINOIS DIVISION Adele and Robert Stern Red Shield Community Center POSITION DESCRIPTION POSITION TITLE: Program Manager (SCaN Program) LOCATION/DEPT: Red Shield Corps REPORTS TO: Community Services Director FLSA CATEGORY: Exempt STATUS TYPE: RFT OUTCOMES Build a trusting and support
Job Source: The Salvation Army Central TerritoryeWave Commerce
Chicago, IL, United States
Specialists in industry disruption, Globant Commerce Studio is an independent digital transformation agency with commerce at its core. Using service design thinking, we have an unwavering commitment to delivering experience-driven digital reinvention that inspires deeper relationships between brands and their customers. Partnering with brands such
Job Source: eWave CommerceGlobant Commerce Studio
Chicago, IL, United States
Company Description Specialists in industry disruption, Globant Commerce Studio is an independent digital transformation agency with commerce at its core. Using service design thinking, we have an unwavering commitment to delivering experience-driven digital reinvention that inspires deeper relationships between brands and their customers. Partne
Job Source: Globant Commerce StudioBlue Star Partners, LLC
Chicago, IL, United States
Job Title: IT Program Manager Location: Waukegan, IL Local candidates only, required to be onsite Period: 03/25/2024 to 12/19/2024 Hours/Week: 40 hours Rate: $45-$50/hour (Hours over 40 will be paid at Time and a Half) Contract Type: Temp to perm potential Scope of Services: The IT Program Manager leads IT projects, ensuring they stay within
Job Source: Blue Star Partners, LLCThe Salvation Army USA Central Territory
Chicago, IL, United States
THE SALVATION ARMY NORTH & CENTRAL ILLINOIS DIVISION Adele and Robert Stern Red Shield Community Center POSITION DESCRIPTION POSITION TITLE: Program Manager (SCaN Program) LOCATION/DEPT: Red Shield Corps REPORTS TO: Community Services Director FLSA CATEGORY: Ex
Job Source: The Salvation Army USA Central TerritoryBlue Star Partners LLC
Chicago, IL, United States
Job Description Job Description Job Title: IT Program Manager Location: Waukegan, IL – Local candidates only, required to be onsite Period: 03/25/2024 to 12/19/2024 Hours/Week: 40 hours Rate: $45-$50/hour (Hours over 40 will be paid at Time and a Half) Contract Type: Temp to perm potential Scope of Services: The IT Program Manager leads I
Job Source: Blue Star Partners LLCChicago, IL, United States
Essential Functions of the position are detailed below and include any physical requirements checked below:
Assists the Program Director with the daily and overall operations of the Call Center phone line and assists with the other two call center phone lines, as needed.
Responsible for coaching, supervising, training, and professional development of staff and for assigning work to staff and ensuring the work is performed in an efficient, prompt, professional and accurate manner and provides guidance, when necessary.
Handles all client and employee complaints as well as crisis situations in consultation with his/her supervisory chain, in compliance with Agency/Programmatic policies and procedures and treats each case with sensitivity and expedience.
Responsible for the daily monitoring and reporting of the Call Center's call management system (ACD and telecommunication) including but not limited to: queue management, call completion and call routing, meeting service level requirements.
Works collaboratively and coordinates with other staff, departments, and/or external partners, to improve overall services to clients and knows and complies with the laws and regulations relevant to the position and services.
PLEASE NOTE: *Essential functions include all other duties and responsibilities as assigned.
X Kneel and move from sitting, bending, kneeling, or standing multiple times a day
X Push and pull objects up to 25 pounds
X Climb up and down 3 or more flights of stairs at a time
X Lift up to 25 pounds
Additional Requirements: N/A
Other Requirements: Comply with program and/or Agency requirements related to:
X Background check, including any program specific requirements
Physical examination
Drug Testing
TB Testing
Driver's License and reliable transportation
Agency-specified automobile insurance
Additional Requirements: N/A
Directly Supervises: Call Specialist
Indirectly Supervises: N/A
Education and Experience Requirements:
Preferred: Master's Degree
Minimum: Bachelor's Degree
Qualifications and Skills:
Preferred: Supervisory and Call Center experience and one year of Data Analysis and Reporting experience.
Minimum: Supervisory and Customer Service experience and one year of Data Analysis and Reporting experience.
Preferred: 2-4 Years
Minimum: 1-2 Years
Certification/Licensure:
Preferred: Alliance for Information and Referral Services (AIRS)
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Program Manager jobs in Chicago, IL, United States
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