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Customer Service Associate

Melrose Park, IL, United States

We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you! Responsibilities: • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction • Find patterns in customer complaints and bring them to the team for improvement • Create records of customer interactions and follow up to ensure all questions have been answered • Ensure customer account information is up-to-date • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries Qualifications: • Previous work in a customer-facing position • Excellent active listening, interpersonal, and communication skills • High school graduate, G.E.D. recipient, or equivalent Compensation: $87,000 - $100,000

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